Location: Los Angeles, CA

Employment Type: Full Time

Team: Professional Services

Clari uses AI and automation to drive growth and retention for high-performing revenue teams. Clari’s market-leading Revenue Operations Platform is currently processing over $300 billion in pipeline each year, and is used by over 100,000 marketing, sales, and customer success professionals across 170 countries. Customers include market leaders like Adobe, Zoom, Qualtrics, UiPath, Okta, and Workday. We constantly hear from our customers that Clari is required equipment , and that we’ve changed their lives and the trajectory of their businesses. It never gets old, and we never take it for granted. Together, we help others realize their fullest potential by transforming their revenue operations to be connected, efficient, and predictable.

As a Professional Services Solutions Architect, you are responsible for supporting deployments at our largest and most complex customers along with our core project team. You will use your expertise and experience to provide best practices to the customer while helping to solve technical requirements.

The ideal candidate is curious, consultative, technical, articulate, and excited about working in a fast-paced environment. You have a Salesforce.com architecture background as well as extensive data integration experience with CRM and other platforms. You deeply understand how to organize and combine data from different sources to produce insights and analytics to satisfy business needs. If you are a “people person” looking for a dynamic role where you get to work alongside professionals that share that same passion for customers, then we want to hear from you!

This is a fully remote opportunity and can be worked from any location in the United States.

Responsibilities

• Work with customers to understand their environment, platforms, and integration tools and their aspiration to optimize revenue operations
• Discuss revenue operations architecture strategy, provide best practices, and guide customers in operationalizing the Clari platform within their company and integrating Clari with other platforms
• Consult customers on how to organize their data for revenue purposes and merge CRM data with non-CRM data
• Translate requirements into use cases and workflows, design and confirm the solution with key decision-makers and executives, and assist the customer in operationalizing and gaining value
• Develop & maintain relationships with key operations and technical customer champions, including VP Sales Operations/Revenue Operations, Business Systems/Applications, VP IT, CIO, as well as other executives and leadership
• Collaborate with customer and company thought leaders on best practices and extended capabilities
• Proactively engage clients to drive product adoption and expansion to other use cases with other platforms
• Ensure the customer will be a positive reference to other customers/prospects
• Build strong cross-functional relationships, working with Sales, Account Management, Customer Success, Support, Product, and Engineering
• Share your product expertise with the Product and Engineering teams to drive product improvements and contribute to the product roadmap

Qualifications

• Minimum of 10 years of relevant SaaS experience including analytics, business intelligence, and data integration capabilities
• Experience in a customer-facing Solutions Architect or Salesforce.com consultant role with a focus on Data Integration, Analytics, and Business Intelligence
• Experience with integration architecture and ETL tools (such as MuleSoft, Alteryx, Informatica, and Fivetran)
• Experience with analytics and business intelligence tools (such as Tableau)
• Experience with data warehouse tools (such as Snowflake)
• Experience with relational databases and schemas
• Experience in working with cross-functional teams including Sales, Account Management, Customer Success, Business Intelligence, Product Management, and Engineering
• Superior communications skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization including the C-suite
• Passion for delivering outstanding customer experience; customer-focused, enthusiastic, positive and service-oriented
• Ability to prioritize, multi-task, and perform effectively under pressure
• Skilled at problem-solving and decision making with the ability to navigate challenging situations in a professional manner
• Team player enjoys working hard, exhibits professionalism is dedicated to meeting and exceeding expectations

Benefits and Culture

• Team-bonding activities and company-wide events
• Flexible working hours and remote opportunities
• Internet, phone, and wellness reimbursements
• Paid maternity and paternity leave
• Fertility support
• 401(k) and college savings plan
• Pre-IPO stock options

#BI-Remote #LI-Remote

You’ll often hear our CEO talk about “Being Remarkable.” To Clari, remarkable means many things. First and foremost, we believe in providing work that’s interesting and meaningful, in an environment that’s nurturing and inclusive, that is free from discrimination for each and every team member without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. Efforts have to be recognized. Voices have to be heard. And work/life balance has to be baked into the very fiber of the company. We are honored to be recognized by Inc. Magazine and Bay Area News Group as a best place to work, several years running. We’d love to have you join us on our journey to remarkable!