Location: United States

Employment Type: Full-time

Team: Accounting

About Us

Founded in 2017, Coalition is on a mission to solve cyber risk and create a safer digital economy where everyone can thrive. Digital risk is now a part of every business and it’s no longer solely the domain of technical teams. That’s why we combined comprehensive insurance with proactive cybersecurity tools to help organizations stay resilient to digital risks like cyber attacks, funds transfer fraud and much more.

Our team works collaboratively across North America and Europe to prevent security failures and provide both technical and financial help when incidents do occur. Today, Coalition is the world’s largest commercial insurtech serving over 130,000 customers including many small businesses that rely on Coalition to help them chart a path forward in the new digital world.

As of September 2021, Coalition has raised $520 million from leading global technology investors as well as highly-regarded institutional investors including: Index Ventures, Ribbit Capital, Valor Ventures, Durable Capital, T. Rowe Price Advisors, and Whale Rock Capital, valuing the company at more than $3.5 billion.

Coalition has experienced tremendous growth by helping organizations of all sizes solve real-world problems and by remaining true to our founding values of character, humility, responsibility, authenticity and diversity. That’s why we are proud to be named one of Inc’s Best Places to Work in 2021.

About The Role

This role will be responsible for assisting our Accounts Receivable team with responding to

internal and external inquiries, reconciling the billing system, helping the payment application team and working on projects to improve our processes.

Responsibilities

• Coordinate with the Customer Success Team in handling all Billing and AR emails and requests that come from both internal and external stakeholders.
• Daily reconciliation of premium transactions in our Billing system (NetSuite) to ensure we are invoicing customers correctly.
• Identify error patterns or causes, file tickets to address, and follow up until resolution.
• Assist Payment Application team with researching discrepancies and following up on missing remittances.
• Participate in the AR month-end close and handle assigned tasks.
• Compile necessary reports on an ad hoc basis to comply with requests from management and auditors.
• Research and respond to discrepancies noted internally and/or or by carrier partners.
• Identify opportunities to limit toil and improve customer experience within the AR process.
• Other miscellaneous duties as needed.

Skills and Qualifications

• Bachelor’s degree in Business preferred
• Experience with NetSuite preferred; saved search pro a plus
• Minimum of 2 years’ experience in Billing and/or Accounts Receivable
• Insurance industry experience preferred
• Ability to work independently with little instruction
• Thrive in a remote environment
• Proficient in Microsoft Office, especially Excel, and Google Suite of products
• Ability to succeed in a fast pace and changing environment
• Strong communication skills focused on customer service
• Detail oriented with critical thinking and analytical skills

Why Coalition?

Coalition's culture is one that strongly values humility, authenticity, and diversity. We want to work with people of different backgrounds and different paths in life, and we trust our team members to take responsibility, share ownership and work for one another. We are always looking for collaborative, inquisitive and dedicated individuals to join our team.

Recent press releases:

[Coalition Closes $205 Million Series E, Valuing the Cyber Insurance Provider At More Than $3.5 Billion](https://pulse2.com/coalition-205-million-series-e- funding-and-over-3-5-billion-valuation/)

Coalition is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

#LI-REMOTE