Location: United States

Employment Type: Full-time

Team: IT

About Us

Founded in 2017, Coalition is on a mission to solve cyber risk and create a safer digital economy where everyone can thrive. Digital risk is now a part of every business and it’s no longer solely the domain of technical teams. That’s why we combined comprehensive insurance with proactive cybersecurity tools to help organizations stay resilient to digital risks like cyber attacks, funds transfer fraud and much more.

Our team works collaboratively across North America and Europe to prevent security failures and provide both technical and financial help when incidents do occur. Today, Coalition is the world’s largest commercial insurtech serving over 130,000 customers including many small businesses that rely on Coalition to help them chart a path forward in the new digital world.

As of September 2021, Coalition has raised $520 million from leading global technology investors as well as highly-regarded institutional investors including: Index Ventures, Ribbit Capital, Valor Ventures, Durable Capital, T. Rowe Price Advisors, and Whale Rock Capital, valuing the company at more than $3.5 billion.

Coalition has experienced tremendous growth by helping organizations of all sizes solve real-world problems and by remaining true to our founding values of character, humility, responsibility, authenticity and diversity. That’s why we are proud to be named one of Inc’s Best Places to Work in 2021.

About The Role

The Head of IT is responsible for developing and realizing the vision for corporate technology at Coalition. You will lead a team passionate about enabling Coalition employees with excellent technology. You work through those on your team – coaching and growing a diverse team while jumping into the details when you need to. You partner with leaders across the company to identify and deploy scalable, secure, and cost-efficient IT solutions.

Responsibilities

• Lead an inclusive team. Support the individuals on it and help them identify growth opportunities.
• Understand our business and internal customers. Bring your expertise to solve business problems and delight employees.
• Partner with leaders in operational units like finance, human resources, and customer success. Understand their roadmaps and deliver solutions to accelerate their impact.
• Hold high standards for security and operational excellence. Bring modern operations practices to all facets of our business.
• Help desk. Define standards for customer service and oversee execution.
• Develop IT strategy for Coalition’s IT infrastructure. This includes defining the IT Architecture and developing a roadmap in partnership with internal stakeholders from across all areas of the business.
• IT Engineering. Oversee IT Technology selection, implementation, and operation. Develop and enforce operational standards that lead to reliable, secure, and scalable IT.
• Drive IT Security as a first-class citizen across both SaaS and self-hosted applications.
• Manage the IT budget to ensure Coalition’s money is spent wisely.
• Team Management: Hiring, Growth, Performance Management.

Skills and Qualifications

• Bachelor of Science degree - related technical discipline or equivalent work experience
• Cross-functional IT team management on multiple concurrent projects and on multiple teams
• Performance management including one-on-ones, performance reviews, improvement plans and other processes for helping teams do their best work
• Working with both technical and non-technical stakeholders on projects with complex business logic
• Development and execution of hiring and growth plans
• Project planning and coordination with multiple stakeholders
• Understanding of engineering and quality metrics
• 5+ years of IT management experience - It’s not the years that count, it’s what you do with them

Bonus Points

• Experience in managing remote and distributed teams
• Experience with IT at a “hyper-scaling” company
• Managing teams across multiple types of approaches (engineering, help desk, etc..)
• Experience managing other managers

Why Coalition?

Coalition's culture is one that strongly values humility, authenticity, and diversity. We want to work with people of different backgrounds and different paths in life, and we trust our team members to take responsibility, share ownership and work for one another. We are always looking for collaborative, inquisitive and dedicated individuals to join our team.

Recent press releases:

[Coalition Closes $205 Million Series E, Valuing the Cyber Insurance Provider At More Than $3.5 Billion](https://pulse2.com/coalition-205-million-series-e- funding-and-over-3-5-billion-valuation/)

Coalition is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

#LI-REMOTE