IT Helpdesk Technician at Coalition | Powderkeg

Location: San Francisco, CA

Employment Type: Full-time

Team: IT

About Us

Founded in 2017, Coalition is on a mission to solve cyber risk and create a safer digital economy where everyone can thrive. Digital risk is now a part of every business and it’s no longer solely the domain of technical teams. That’s why we combined comprehensive insurance with proactive cybersecurity tools to help organizations stay resilient to digital risks like cyber attacks, funds transfer fraud and much more.

Our team works collaboratively across North America and Europe to prevent security failures and provide both technical and financial help when incidents do occur. Today, Coalition is the world’s largest commercial insurtech serving over 130,000 customers including many small businesses that rely on Coalition to help them chart a path forward in the new digital world.

As of September 2021, Coalition has raised $520 million from leading global technology investors as well as highly-regarded institutional investors including: Index Ventures, Ribbit Capital, Valor Ventures, Durable Capital, T. Rowe Price Advisors, and Whale Rock Capital, valuing the company at more than $3.5 billion.

Coalition has experienced tremendous growth by helping organizations of all sizes solve real-world problems and by remaining true to our founding values of character, humility, responsibility, authenticity and diversity. That’s why we are proud to be named one of Inc’s Best Places to Work in 2021.

About the Role

Coalition’s exciting growth has presented us with a need to grow our IT team. IT at Coalition is responsible for creating, implementing, and supporting the technology and systems our employees use daily. We are looking for an IT Helpdesk Tech who will support the on-boarding and off-boarding process. Additionally, this person will provide excellent technical support to our increasing global team with a key focus on the customer experience.


  • Support the employee on-boarding and off-boarding process
  • Manage and support IT hardware including end user Macbooks and desk technology (monitor, keyboard, mouse, etc.)
  • Provide technical support for SaaS applications including Google Workspace, Okta, Slack, Jira, Confluence, etc.
  • Maintain documentation around IT systems, processes, and knowledge base articles
  • Provide quality end user support via ticketing system
  • Manage computer repair requests


  • 1-2 years of combined experience in IT Help Desk/IT Support Specialist related roles
  • Some college coursework or equivalent work experience
  • Ability to troubleshoot and resolve hardware & software issues on macOS
  • Ability to handle multiple priorities with a high level of detail
  • Experience supporting SaaS applications like Google Workspace, Okta, O365, JIRA, Confluence, etc.
  • Experience managing inventory, provisioning Mac laptops, and supporting the onboarding/offboarding process
  • Experience troubleshooting wireless network connections and VPN connections
  • Solid understanding of ticketing systems like Jira, Zendesk, etc.
  • Excellent customer service & communication skills

Bonus Points

  • Experience managing users in Identity and Access Management systems like Okta
  • Working knowledge of networking principles
  • Good understanding of IT security best practices
  • JAMF management experience

Why Coalition?

Coalition's culture is one that strongly values humility, authenticity, and diversity. We want to work with people of different backgrounds and different paths in life, and we trust our team members to take responsibility, share ownership and work for one another. We are always looking for collaborative, inquisitive and dedicated individuals to join our team.

Recent press releases:

[Coalition Closes $205 Million Series E, Valuing the Cyber Insurance Provider At More Than $3.5 Billion]( funding-and-over-3-5-billion-valuation/)

Coalition is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.


Job Summary
  • Job Title
    IT Helpdesk Technician
  • Company
  • Location
    San Francisco, CA
  • Employment Type
    Full time
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