Location: United States

Employment Type: Full-time

Team: Customer Success

About Us

Founded in 2017, Coalition is on a mission to solve cyber risk and create a safer digital economy where everyone can thrive. Digital risk is now a part of every business and it’s no longer solely the domain of technical teams. That’s why we combined comprehensive insurance with proactive cybersecurity tools to help organizations stay resilient to digital risks like cyber attacks, funds transfer fraud and much more.

Our team works collaboratively across North America and Europe to prevent security failures and provide both technical and financial help when incidents do occur. Today, Coalition is the world’s largest commercial insurtech serving over 130,000 customers including many small businesses that rely on Coalition to help them chart a path forward in the new digital world.

As of September 2021, Coalition has raised $520 million from leading global technology investors as well as highly-regarded institutional investors including: Index Ventures, Ribbit Capital, Valor Ventures, Durable Capital, T. Rowe Price Advisors, and Whale Rock Capital, valuing the company at more than $3.5 billion.

Coalition has experienced tremendous growth by helping organizations of all sizes solve real-world problems and by remaining true to our founding values of character, humility, responsibility, authenticity and diversity. That’s why we are proud to be named one of Inc’s Best Places to Work in 2021.

About The Role

We are looking for motivated individuals who thrive in a fast-paced, high growth environment to join our Renewals team in Provo, Utah. The Territory Renewals Lead partners with resources across Coalition to ensure process excellence and goal achievement across our North American regions. Individuals in this role will be responsible for providing the highest level of customer support and service to our current broker partners and ensure our renewal metrics are met and/or exceeded. Ideal candidates for the role will have demonstrated experience effectively solving customer needs in a complex, rapidly growing business in the insurance industry – from basic company and product education, to administrative and transaction support. The role focuses on an important and high-visibility business goal, works across functions at Coalition, and has significant potential for future advancement.

Responsibilities

• Maintain and exceed targeted renewal rates in territory by ensuring that regional renewals are executed within our defined Service Level Agreements (SLAs) with the business
• Manage relationships with insurance brokers to negotiate pricing, coverages and other terms
• Ensure renewal accounts receive the support they need from Coalition’s business development, security, risk engineering (underwriting), claims and customer success teams
• Capture and document competitive intelligence as we create an environment of continuous improvement
• Maintain and improve current processes for renewal business to meet our customer service standards
• Perform administrative insurance functions to keep our growth engine churning

Skills and Qualifications

• Previous working experience in commercial insurance
• Excellent interpersonal and communication capabilities, both written and verbal, especially in customer-facing roles
• Comfortable working in a fast-paced, dynamic environment with multiple stakeholders (internal & external)
• Strong interpersonal communication skills (verbal & written)
• Aptitude to learn technical concepts/terms
• Incredibly positive attitude. Attitude overcomes all!

Bonus Points

• Prior experience with cybersecurity and/or insurance renewal functions
• Prior insurance underwriting experience
• Existing/active insurance brokerage license

Why Coalition?

Coalition's culture is one that strongly values humility, authenticity, and diversity. We want to work with people of different backgrounds and different paths in life, and we trust our team members to take responsibility, share ownership and work for one another. We are always looking for collaborative, inquisitive and dedicated individuals to join our team.

Recent press releases:

[Coalition Closes $205 Million Series E, Valuing the Cyber Insurance Provider At More Than $3.5 Billion](https://www.coalitioninc.com/announcements/Coalition- Closes-$205-Million-Series-E-Valuing-the-Cyber-Insurance-Provider-At-More- Than-$3.5-Billion)

Coalition is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.