Manager of Account Management at connectRN | Powderkeg

Location: Baltimore, MD

Employment Type: Full Time

Team: Account Management

connectRN is the leading nurse-centric platform that is reinventing the way nurses and other healthcare professionals are finding work. By leveraging technology, connectRN connects the nursing community to flexible work opportunities and each other to build a supportive and thriving network. The platform offers career development resources and flexible shift offerings for nurses, while alleviating staffing shortages at healthcare facilities. connectRN is headquartered in Waltham, Massachusetts and serves clinicians across the U.S. To learn more about connectRN, please please visit

We are looking to hire a Manager of Account Management to support the growth and scalability of our Account Management team. Reporting to the SVP of Facilities, this person will be responsible for managing a team of dedicated account managers as they provide exceptional services to our ever growing customer base.

You will..

  • Develop and manage a team of account managers through coaching, training, on the job support; Drive acquisition and/or promotion of talents and ensure retention
  • Ensure a healthy overall book of business by successfully managing your team’s assigned portfolios, proactively leveraging your team to take steps to improve the performance of their assigned accounts.
  • Build, develop, and then implement SOPs and best practices within the team to improve overall client performance
  • Serve as a primary point of contact for client escalations within the team and with other departments
  • Represent the facility team in working groups (formal and informal) established to improve client performance
  • Own and support process compliance within the team, data quality in systems and adherence to Account Management Guidelines
  • Provide data driven insights, reports, and recommendations based on your team's books of business and be knowledgeable on the key trends/themes impacting your client base and the steps being taken to address them

You have...

  • Several years account management or customer-facing experience
  • Proven success in a business-focused role running cross-functional initiatives and understanding client lifecycle from operational perspective
  • Capability to provide coaching, feedback, and inspiration to team
  • Ability to thrive in ambiguous environments and create SOPs to provide greater clarity for future state of the business
  • Salesforce experience required
  • Experience with client lifecycle management solutions (Gainsight, Totango, ChurnZero, etc..) preferred but not required
  • Prior people management experience preferred

You will get....

  • 100% employer-paid premiums for your (and your family's) Health, Dental, Vision, Short Term Disability, Long Term Disability, Life and AD&D insurance
  • Health Savings Account with contributions from connectRN of up to $2,000 annually
  • Free gym and parking on-site
  • Flexible time off policy
  • 401k with match

Please note that we are only able to hire permanent residents (green card holders) or U.S. citizens at this time. As a healthtech company, connectRN is committed to the health of its employees and will only hire those who are vaccinated against COVID-19 or if unvaccinated exclusively due to medical or religious exemption.

connectRN is an equal opportunity employer. As Connectors, we embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. _ If this role would make you excited to come to work every day, please apply! _We look forward to connecting.

Job Summary
  • Job Title
    Manager of Account Management
  • Company
  • Location
    Waltham, MA
  • Employment Type
    Full time
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