Help Desk Engineer at Curology | Powderkeg

Location: Pittsburg, Pennsylvania

Employment Type: Full Time Employee - Exempt

Team: IT

Curology is creating the next generation of skincare through customized treatment plans and formulas with powerful prescription ingredients for acne and anti-aging. We believe great skin shouldn’t be a luxury, but a fact of life.

Our mission is simple: to make personalized skincare accessible and convenient for all. Awarded one of Inc's Best Workplaces 2019 and 2020 Forbes #8 Startup Company, Curology is a leader in direct-to-consumer e-commerce and has been featured in Vogue, Allure, Harper’s Bazaar, and Business Insider.

As a Senior IT Infrastructure Engineer at Curology, you help support the infrastructure that makes our systems work more efficiently and effectively in order to help hundreds of thousands of patients receive their personalized formulas every day. You’re the expert at creating highly-available systems and planning for scale as we continue to grow. You proactively propose solutions and improvements to ensure that our infrastructure is always running at peak efficiency. You work with everyone from the technical side to the operations side with endless opportunities to take on responsibility, mentor and continue learning.

In this role, you will:

  • Proactively help us continue scaling facility and fulfillment capabilities to support growth initiatives & facility networks and provide network support
  • Create and maintain infrastructure standards, procedures, architecture and troubleshooting documentation for the managed environments
  • Partner with Product and Fulfillment teams to enable new technologies
  • Provide assistance to fulfillment workforce with daily technical support
  • Own general maintenance, such as patching servers and updating firmware
  • Jump in as needed, wearing multiple hats and cross-training with the team

You may be successful if you have 5+ years of systems engineering

experience with:

  • Microsoft Operating Systems
  • Apple and MacOS operating systems
  • Supporting Networks and Printers
  • LAN/WAN/Cloud network technologies
  • IT security concepts, vulnerability assessment and remediation
  • Domain Name management technologies (AD/DNS)
  • Multiple scripting technologies with a focus towards automation
  • GCP/Azure/AWS managing systems in a cloud/multi-tenant environment

Competency & Skills

  • Been being a member of on-call support team
  • Handle required wiring installations, maintenance, and supports equipment hardware and software installations
  • Thrived in a collaborative environment, pairing on work and picking up a variety of responsibilities
  • Effectively communicates ideas and information to peers, management and customers
  • Adaptable to changing priorities and understanding diverse stakeholder’s infrastructure needs
  • Desire to empathetically share and receive feedback and knowledge to help everyone continue to improve.

Physical Characteristics of Work Environment:

  • Must lift and carry a minimum of 50 lbs
  • Travel requirements: Occasional travel requirements to office or offsite locations

You will love working at Curology because:

  • Amazing team culture and environment
  • Awarded Great Place To Work & Inc.’s Best Workplace
  • Competitive salary and equity options
  • Unlimited, flexible PTO for exempt employees
  • Comprehensive benefits: Medical, dental and vision insurance are covered 90%+ for employees; flexible spending account; 401k
  • Paid maternity and paternity leave
  • Free subscription to Curology!
  • Company-sponsored happy hours and outings



Curology encourages applications from people of all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions and ages, as well as veterans and individuals with disabilities. [Notice to Applicants under the CCPA.]( notice/)

Job Summary
  • Job Title
    Help Desk Engineer
  • Company
  • Location
    San Francisco, CA
  • Employment Type
    Full time
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