Location: Malaysia - Kuala Lumpur

Employment Type: Full-time

Team: Product Development Operations

Create real impact. One customer at a time.

Guidewire is a top cloud employer on Glassdoor with a startup frame of mind and the world-class platform for over 25% of the global Property & Casualty market.

Fresh challenges every day

If you’re always up for adventure, ready to run head-on into change and comfortable with the uncomfortable, you’ll fit right in here. Join Guidewire as a Java Application Engineer.

From slick troubleshooting to wizard-level problem remediation and system restoration, no two days look the same on our CASE team. Responsive and resourceful, you’ll seek creative and innovative ways to help clients while seeing every task and assignment through to the end. It’s not just about the technical. While you’ll apply your technical know-how, you’ll use your business experience to make sound judgement calls. You’ll also take pride in guiding and mentoring junior members of your pod to excel in their roles.

You’ll need to have a bachelor’s degree in computer science and 3+ years of B2B technical software support experience.

A few of these other skills would be great, too:

• You're familiar with the agile software development cycle.
• You can troubleshoot code like a pro and apply creative and critical thinking to problem-solving.
• You know your way around a CRM system, like Salesforce, and can track commercial customer incidents.
• Using tools like JIRA, you can track software defects like nobody’s business.
• Relational databases and SQL are like a second language to you.
• You’re fluent in Java development, web UI (design and development), XML, and application architecture.
• Familiar with front-end web technologies like JavaScript and AngularJS? That’s great too.
• And, if you eat server thread dumps, Oracle AWR reports, and other log files for breakfast, you’ll fit right in!

Most importantly, we’re looking for natural team players - savvy problem solvers who have their finger on the pulse and can build invaluable cross-team relationships. So while we’re after a high level of initiative and self- reliance, you’ll also need excellent interpersonal and communication skills.

Other Requirements

• Ability to read, write, and speak fluent English, Japanese is a plus
• You will be part of a team that works together at one of our company offices listed above (working remotely is not an option)
• We provide 24x7 support to our customers, so we expect you to take turns with your teammates being on-call for after-hours production emergencies
• Travel – Expect occasional travel (less than 5%) to other Guidewire offices for training and team meetings

Be Yourself & Stay Clever

At Guidewire, we value freedom, empowerment, and inclusivity, which is why we want each of our employees to be heard and celebrated. We’re in the business of uplifting people, and encouraging them to fulfill their goals and dreams. So, there’s plenty of time and space for you to broaden your skills and experience.

If we've got you excited and you’re ready for a career upgrade, then we're eager to hear from you! Get in touch to learn more about the Guidewire team you’ll work with.

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About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.

Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.