Location: Australia - Remote
Employment Type: Full-time
Team: Product Development Operations
Guidewire's Customer & Cloud Operations team is a pivotal part of Guidewire's success, has a start-up culture within a global public company, and is growing fast. We use our immense knowledge of Guidewire products (gained through company sponsored training), and our ability to read and write Java and SQL, to delight customers with our problem-solving skills and customer service approach.
We are proud to be voted a Top Cloud Employer on Glassdoor by our own employees and positioned as a market leader by industry experts like Gartner. We have a fun work environment and a culture that lives by our core values of integrity, rationality, and collegiality.
Guidewire’s CASE team ( C ustomer A pplication S upport E ngineering) is part of the Customer & Cloud Operations (CCO) organization, delivering 24x7 service to customers who are using Guidewire software both on- premises and in the Guidewire Cloud.
As an Application Engineer, you will be part of a team of Application Engineers in a regional “pod” that serves specified Guidewire customers. Application Engineers in the CASE team are expected to be highly responsive and resourceful to manage customer production issues in a timely manner.
Senior Application Engineers will lead and mentor other team members as well as provide expert troubleshooting, problem remediation, system restoration, and root cause analysis for all assigned cases. They will also provide detailed cloud-hosted production system support expertise, general architecture best practices awareness and guidance, and should be willing to expand their team leadership capability.
This role requires a high degree of independence, ownership and responsibility for customer success. The successful candidate will be skilled developing and maintaining professional relationships with peers as well as colleagues across departments and geographic locations.
Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem solving
Employ sound business judgment when making business decisions
Use creative and innovative ways to solve problems
Display a strong work ethic and do whatever it takes to get the job done
Demonstrate strong follow-through and consistently keep commitments to customers and employees
Display an understanding of the customer’s needs and a strong commitment to customer satisfaction
Ensure that every customer is handled with a consummately professional attitude and the highest possible level of service
Strong mentoring skills and ability to motivate others ** **
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.
Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.
Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.