Location: United States - Exton, PA

Employment Type: Full-time

Team: Delivery Services

The Role:

Guidewire’s Services Centre was established to help meet a growing global customer demand for expertise in implementing Guidewire’s products, currently being used by customers who are household names globally.

Our Business Analysts work with a team of Guidewire consultants on a specific customer project working towards its successful delivery. The Business Analyst role is essential in ensuring the success of our projects as they ensure that the configured solution meets the customers primary business objectives.

The types of projects you will work on will be wide ranging, from new core/portals/data product implementations to upgrades, data migrations and reporting. As you gain Guidewire project experience there will be future opportunities for you to specialize in specific project types, work with different customers from various countries and in different lines of the industry.

Given the size and complexity of a Guidewire implementation project, many considerations come into play over the life of the project, potentially leading to a solution that differs from the original intentions. Business Analysts are responsible for enabling customers to understand what our products can offer them, and act as the bridge between the customer and our implementation teams. They are also product experts who can make certain that the end product is still in line with Guidewire Cloud standards and the original business objectives.

The ideal candidate will form a core part of a Guidewire Development Services team, working with technical consultants, project managers, quality analysts and domain specialists to ensure that we deliver value to our customers and deliver an outstanding insurance cloud platform.

Key Responsibilities:

• Work directly with our customers to understand their business objectives and needs and work with the Guidewire Delivery Team to achieve this.
• Implementing standardized solutions and maximizing value of delivered solutions.
• Comfort being in a multifaceted role that is not always fully defined and that will mature with our solution offerings
• Provide guidance to customers on how to best use Guidewire applications and technology to meet customer defined business goals and objectives.
• Building a strong working relationship with both customers and your own team, use this relationship to influence and advise customers to ensure they get maximum value from our products.
• Adhere to our core principles of integrity, rationality, and collegiality.

Required skills and experience:

• Preference given to candidates that have proven track record working as a business analyst or similar role.
• Ideally candidates would have experience working in the insurance or financial services industry but this is not required.
• Strong communication, interpersonal skills and team focus.
• Software development life-cycle exposure (AGILE) preferred.
• Experience working with customers and technical delivery teams.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.

Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to (650) 356-4940 or Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, call (650) 356-4940 or e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.