Location: Ireland - Dublin

Employment Type: Full-time

Team: Delivery Services

The Role

The Business Operations Associate plays an important role in supporting the efficient operation of the Services organization. In this position, you will focus on project administration, operational support, contract support, and process improvement. We are seeking a high energy individual that works well in a team environment and is excited about continual learning and improvement.

You will be working in the Guidewire Dublin, Ireland office and will report to the Delivery Services Business Operations Lead (EMEA).

Responsibilities

• Receive, resolve, and process internal customer requests in Salesforce cases, while ensuring the highest quality of support.
• Prioritize workload and manage multiple time sensitive cases at once.
• Create and/or approve sales and contractual documents (i.e., Statement of Works/Work Orders, Change Orders, proposals, request for information (RFIs), estimates, etc.) for standard and non-standard deals while adhering to Guidewire’s policies and procedures.
• Support field consultants globally with invoicing and month-end billing activities.
• Troubleshoot general employee questions regarding resource assignments, expenses, travel, company policies, and a wide variety of other topics.
• Assist with project set-up, tracking, and maintenance in FinancialForce, our Professional Services Automation (PSA) tool.
• Collaborate effectively with key stakeholders throughout the Company (e.g., Professional Services, Finance, and Legal) to ensure prompt resolution or approval for customer rates and billing discrepancies.
• Ability to clearly communicate effectively with a remote team.
• Create customer-facing annual rate increase notification letters, while updating internal system(s) with new rates as appropriate.
• Create, own, and implement organizational efficiencies.
• This role has the potential for occasional travel to other Guidewire offices (U.S. and international).

Required experience

• 1+ years combined experience in technical services operations or Professional/Delivery Services preferred.
• Some background in invoicing, billing, and/or financial analysis preferred.
• Must be able to read and interpret contractual language with regards to project set-up details (i.e., rates, start and end dates, expense policies, etc.).
• Experience with basic project management (i.e., defining goals, tracking progress, reporting status, and meeting milestones).
• Experience with basic system administration tasks.
• Experience with Salesforce.com, FinancialForce.com, and SharePoint desired.
• Microsoft Outlook, Word, and Excel required. Advanced knowledge in Excel is a plus.
• Excellent communication and active listening skills. Comfortable talking to internal customers via email, chat, or phone.

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About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.

Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

CONSENT and ACKNOWLEDGEMENT

By clicking the submitting your application on the following page:

1. You consent to Guidewire collecting, retaining, disclosing and using your Personal Data as outlined above, and to its transfer of your Personal Data outside the country where you live or work, and/or to third parties for the above purposes.

2. In the event that you submit any Sensitive Personal Data, you explicitly consent to Guidewire collecting, retaining, disclosing and transferring your Sensitive Personal Data on the terms and for the same purposes as described above in relation to Personal Data.

3. You acknowledge that you have the right to access your Personal Data and Sensitive Personal Data at any time and have the right to correct any errors.

4. You acknowledge that your Personal Data will be retained for up to 24 months.