Cloud Architect at Cyence | Powderkeg

Location: United States - Remote

Employment Type: Full-time

Team: Product Development Operations

At Guidewire, we make software that offers Property and Casualty (P&C) Insurance companies the tools to take care of their customers when they need it the most, whether that’s a time of crisis, a natural disaster, an accident, or exposure to cyber risks. We build the core applications that insurance companies use to sell and underwrite policies, settle claims, and bill their customers. We also have a portfolio of innovative products serving the needs of P&C insurance companies in areas such as data management, digital online portals, and predictive analytics. We run these products on the Guidewire Cloud Platform, and we help hundreds of insurance providers all over the world to handle billions of dollars of business.

We are proud to be voted a Top Cloud Employer on Glassdoor by our own employees and positioned as a market leader by industry experts like Gartner. We have a fun work environment and a culture that lives by our core values of integrity, rationality, and collegiality.

We’re searching for people who are as passionate about working together to deliver quality products and support as we are. Join us and enjoy a career where you can make an impact. You’ll be inspired by those around you, and you’ll be trusted and empowered to go further.

Guidewire’s Cloud Operations (CloudOps) team is part of the global Customer & Cloud Operations (CCO) organization, delivering 24x7 cloud services to the world’s largest insurers in the P&C industry. As a CloudOps Manager, you will lead a team of Cloud Operations Engineers supporting the Guidewire Cloud Platform.

You will be part of the global CloudOps team that is passionately operating and automating everything possible to ensure Guidewire systems run more efficiently. The Cloud Ops team is dedicated to running software that improves the reliability of systems in production, serving hundreds of customers and supporting millions of transactions each day. You will be supporting the operations of Guidewire’s flagship cloud platform and Insurance Suite products and you will help ensure efficient operations and optimal availability of all SaaS multi-tenant and customer-focused systems.

This role requires a high degree of independence, ownership and responsibility with prior experience in production support of a SaaS platform. If you like to be challenged and have a passion to drive the creation, planning, execution and closure of deliverables that involve cloud operations then we would love to hear from you.

Essential Duties and Responsibilities

  • Apply continuous attention to technical excellence and good design principles resulting in a scalable, reliable, performant, and maintainable platform
  • Work with stakeholders to drive scope, requirements, and the architecture of our AWS hosted service
  • Work closely with engineers, test engineers, product owners and management to understand requirements, define and implement best practices and standards
  • Review operational processes and procedures for efficiency and improvement
  • Design, develop, and maintain specialized solutions to complement hosted platform.
  • Discuss and defend architecture decisions with team of other architects
  • Mentor other team members and help them self-service their deployments on new features

Required Skills and Experience

  • Extensive experience with at least one programming language such as Python, Go or similar
  • Hands-on experience with AWS (EC2, Lambda, S3, RDS, VPC, Route 53, CloudWatch, IAM, EKS, etc.)
  • Strong understanding of AWS security and monitoring; experience implementing best practices
  • Extensive experience using CI-CD tools(git, Docker, Jenkins)
  • Extensive experience with Kubernetes and surrounding technologies: Nginx Ingress, Istio, Calico, Helm
  • Experience with micro services or service-oriented architecture
  • Experience managing and maintaining Tomcat web applications
  • Extensive experience with scripting and debugging on both Linux and Windows environments
  • Knowledge of Postgres and no-SQL data stores
  • Highly proficient in Linux/Unix, Shell and Python
  • Excellent written, verbal, and collaboration skills

Required Skills

  • Bachelor’s degree and 5 - 7 years of related Industry experience required
  • 5 or more years of experience in Git, Jenkins
  • 4 or more years of experience with Docker, Kubernetes
  • 5 or more years of experience supporting industry standard core CI-CD infrastructure components: Nexus/Artifactory, Code Coverage tools, Security tools etc
  • 5 or more years of experience with logging infrastructure such as ELK/EKC, SumoLogic, Splunk, LogStash.
  • 5 or more years of experience with automation frameworks such as: Terraform, Ansible, Chef
  • 5 or more years of experience implementing systems within a complex secure network in AWS Cloud and various communication methods
  • 5 or more years of experience Automation/DevOps experience
  • 7 or more years of experience with Python, Perl, Shell, UNIX/LINUX experience
  • 3 or more years of experience with Monitoring and Alerting Tools: CloudWatch, Datadog, Sumologic, Pagerduty


  • Bachelor's Degree in Computer Science, Information Technology or equivalent work experience


About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.

Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to (650) 356-4940 or If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, call (650) 356-4940 or e-mail to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.

Job Summary
  • Job Title
    Cloud Architect
  • Company
  • Location
    San Mateo, CA
  • Employment Type
    Full time
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