Location: India - Bangalore
Employment Type: Full-time
Team: Product Development Operations
Cloud Operations Engineer (AWS)
Guidewire’s Cloud Operations Team is part of the Customer & Cloud Operations (CCO) organization, delivering 24x7 service to customers who are using Guidewire’s software products on the Guidewire Cloud Platform.
As a Cloud Operations Engineer, you will be part of a team that is passionately trying to automate everything possible to make Guidewire systems run more efficiently. The CloudOps team is dedicated full-time to creating and running software that improves the reliability of systems in production, serving hundreds of customers and supporting millions of transactions each day. You will be operating Guidewire’s flagship cloud platform and InsuranceSuite products and building tooling to help ensure efficient operations and optimal availability of all SaaS multi-tenant and customer- focused systems. Cloud engineers collaborate closely with Guidewire’s product developers to ensure that the Guidewire core cloud products address functional and non-functional requirements such as availability, performance, observability, and maintainability.
This role requires a high degree of independence, ownership and responsibility. If you like to be challenged and have a passion for solving problems at scale with systems like Kubernetes and Aurora, then we would love to hear from you. The ideal candidate is someone who exemplifies the ethics of, "If you have to do something more than once, automate it," and who can rapidly self-educate on new concepts and tools. Bonus points if you have prior experience doing production support of a SaaS platform, and are comfortable working with bleeding edge highly containerized cloud-native environments in AWS.
Personal Qualities and Soft Skills
A no-fear approach to ambiguity and a startup-like culture
You greatly prefer CLIops to ClickOps
You enjoy teaching and being a mentor to others
Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem-solving
Strongly analytical mind with a penchant for process development and enhancement
Display a strong work ethic and do whatever it takes to get the job done
A highly positive can-do attitude with a knack for being a team player
Excellent communication skills and ability to explain complex technical concepts to a varied audience
Demonstrate strong follow-through and consistently keep commitments to customers and employees
Other Requirements
Ability to read, write, and speak fluent English
We provide 24x7 support to our customers, so we expect you to take turns with your teammates being on-call for weekend production emergencies or to provide rotating weekend operational support
Travel – Expect occasional travel (less than 5%) to other Guidewire offices for training and team meetings (on hold due to COVID-19)
About Guidewire
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.
Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.
Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.