Jira Service Management Product Owner - Ireland (Remote) at Cyence | Powderkeg

Location: Ireland - Remote

Employment Type: Full-time

Team: Product Development Operations

The role is to be the Product Owner for Jira Service Management (JSM), playing an active role in the investigation and proposal of new features and working with stakeholders to drive the adoption of JSM across the Product Development Operations (PDO) organisation and other stakeholder groups within Guidewire.

As a Product Owner you will organize, prioritize, and assess work for the JSM scrum team. The responsibilities include gathering feature requests, scheduling releases, and coordinating sprints. To be successful in this role, you should be able to identify business needs across a variety of internal stakeholder teams. Ultimately, you’ll help us roll-out new features that deliver our company’s vision for JSM as a key service management solution.

You will be part of the Service Management Office team working in partnership with the service practice owners to buildout the functionality of JSM. Your key stakeholders and teams are based across India, the U.S and Europe

Please note that since primary stakeholders are based in San Francisco whilst the key developers are based in India, we seek a professional who is flexible with working in the evening a few times per week (as agreed upon with the hiring manager). In turn, we offer alternate work schedules during your workday to account for the time zone requirements

The primary responsibilities will include the following:

  • Work closely with the manager of the SMO team to understand and translate into a JSM roadmap the vision for JSM within guidewire.
  • Incorporate feature requests into the roadmap
  • Groom and prioritize backlog
  • Develop user stories and define acceptance criteria, test paths, etc.
  • Set sprint goals.
  • Plan releases.
  • Write acceptance tests.
  • Participate in testing.
  • Follow progress of work and address production issues during sprints.
  • Analyse requests.
  • Refine approach based on results and feedback.
  • Keep track of industry advances and trends.
  • Lead and manage both reactive and proactive requirements gathering efforts.
  • Conduct periodic reviews of the use of JSM and maturity of same as an ITSM solution aligned with industry best practice.
  • Develop materials for communications and training.
  • Prepare and deliver presentations to stakeholders of varying levels to influence, facilitate alignment, and develop shared understanding.

Qualifications / Skills

  • 3+ years’ experience as a Product Owner/Business Analyst in a technical environment creating superior user experiences particularly for service desk solutions.
  • Technical background with some level of developer knowledge of Jira and/or JSD (JSM).
  • Have worked within an IT operations, Dev or DevOps context.
  • Had delivered using agile before.
  • Working knowledge of ITIL and/or ITSM.
  • Strong technical analysis, planning, and organizational skills.
  • Ability to execute delivery with limited direction.
  • Ability to provide fact-based point of views, while maintaining utmost flexibility.
  • Ability to influence peers and stakeholders.
  • Strong written and verbal communication skills.
  • Ability to prioritize and balance between competing priorities.
  • Experienced working with global teams.
  • Experience working on projects involving system integration or with a focus on optimizing technical solution architecture.
  • Willingness and ability to attend morning or night video conference calls with regional teams, when needed.


About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.

Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


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Job Summary
  • Job Title
    Jira Service Management Product Owner - Ireland (Remote)
  • Company
  • Location
    San Mateo, CA
  • Employment Type
    Full time
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