Location: United States - Remote

Employment Type: Full-time

Team: People Team

Are you looking to work in an environment, where you have the ability to own, create and improve People Operations Best Practices in multiple countries?

Do you enjoy finding solutions to People Operations challenges?

Are you interested in continuously learning and deepening your international HR knowledge in a Global organization?

If you answer yes to these types of questions, we have an exciting opportunity for you! We are looking for Senior People Operations Analyst to join our People Operations team.

What you will be doing

• You will be a part of a Global People Operations team and will support multiple countries
• Acts as the customer advocate for People Ops Team by representing the services in a positive manner and provide excellent customer service. Proactively escalates issues to ensure the timeliest service
• Manage employee life cycle activities, monthly payroll preparation, and benefits administration.
• Collaborates and engages with CoE’s, Business Partners and Tier 1 Shared Services to deliver the appropriate HR services to employees.
• Deliver exceptional experiences to our employees and managers across the globe, answering incoming queries relating to People processes, policies, and practices.
• Identify trends in employee queries, propose, and implement solutions to simplify user journeys.
• Contribute and/or lead Global and regional projects focused on process automation, optimization, compliance, and employee experience.
• Review and update People team processes based on changes to policies, implementation of new policies, changes to local laws and regulations to ensure compliance and efficiency.
• Proactively propose and drive improvements to streamline and automate People processes.
• Actively contribute to building the knowledge base for employees to encourage self-service.
• Ensuring all service standards are met as per the agreed Service Level Agreements.

What you bring

• 5+ years relevant HR Operations experience in an international organization.
• You possess the professional and interpersonal skills needed to establish trust with our employees and stakeholders.
• Good analytics and excel skills to drive data insights.
• Experience implementing process improvements in the People process that provide exceptional employee experience.
• Experience working with cross-functional teams in other HR functions and internal partners across the organization.
• Excellent analytical and organizational skills with attention to detail.
• Excellent judgment, accountability, and problem-solving skills.
• Workday experience is strongly preferred.
• Have a passion for People and thrive in a dynamic environment.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.

Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to (650) 356-4940 or Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, call (650) 356-4940 or e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.