Senior Solution Specialist/Customer Success, Cyber Risk Analytics US Remote Option at Cyence | Powderkeg

Location: United States - Remote

Employment Type: Full-time

Team: Go To Market

Are you ready for a new challenge? If so, we would love to see your background! We are searching for a passionate, results-oriented Solution Architect with a strong customer focus and incredibly high standards of quality. You will be a member of Guidewires Analytics specialty team which includes underwriting, data analytics and actuarial domain specialists.

Guidewire’s Analytics group helps the property & casualty (P&C) industry to utilize insurance data, both internal and external, for rating and operations, as well as for newer evolving risks like Cyber. By combining internet-scale data listening, adaptive machine leaning, and insurance risk modeling, our Analytics solutions provide insights and analytical capabilities that enable our customers take advantage of new opportunities, accurately price exposures, and get the most out of their operations and service processes.


  • Serve as the main point of contact for all customer technical and data related matters
  • Work with the Customer Management team to understand customers business objectives and develop new solutions to support their needs (reports, custom analytics, prototypes, etc.)
  • Work with customers and the product management team to ensure continuous product improvement
  • Ensure the timely and successful delivery of our solutions according to customer objectives
  • Help customers with questions about our platform and provide support
  • Continuously deliver training and enablement sessions to customers
  • Identify areas of improvement to expand and strengthen our relationships
  • Manage customer expectations and closely support challenging client requests or issue escalations as needed


  • Bachelor’s Degree in Engineering or Computer Science or related technical field
  • 7+ years experience in pre-sales/post-sales technical solution support or equivalent experience with software/IT
  • Experience in Account Management/Technical Account Management
  • Excellent communication skills (written and verbal) with both non-technical and technical audiences
  • Able to identify opportunities for defining, coding and delivering technical solutions to solve real business problems for clients
  • Must be able to quickly deliver analytics/custom datasets to clients and build out repeatable efficient process for longer term client support
  • Some domain expertise in most of the following: Cyber risk analytics, Basic Data Science and/or Data Analytics, Strong data management skills - data quality, data integration and data lineage, working with databases and APIs, Proficiency in Excel and Python


  • Domain experience in insurance (cyber) and/or cyber security
  • Familiarity with data science and predictive models (R, Python)


  • NYC area preferred (remote option)
  • Travel requirements: less than 20% (post covid)


About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.

Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to (650) 356-4940 or If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, call (650) 356-4940 or e-mail to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.

Job Summary
  • Job Title
    Senior Solution Specialist/Customer Success, Cyber Risk Analytics US Remote Option
  • Company
  • Location
    San Mateo, CA
  • Employment Type
    Full time
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