Location: Australia - Sydney

Employment Type: Full-time

Team: Delivery Services

Provide technical leadership and guidance. Lead the development activities of a team to deliver new features and resolve production defects. Use the knowledge you gain to guide external teams through advocacy of Guidewire Cloud's best practices and standards.

Our work is dynamic, so we look for decisive, highly skilled technical problem solvers who enjoy leading and mentoring team members. We particularly value clear and logical thinking, good communication skills, a focus on quality. We need people who work well in both a global and local team.

The Cloud Assurance Production Services (CAPS) team provides experienced Guidewire consultants to work with customer organizations as part of their post-production delivery solution. Whether it’s handling all their post- production work, or with a customer/partner team, CAPS Production Services offers a reliable solution that will continue to deliver success for a customer's Guidewire Cloud deployment.

Responsibilities

• Respond to, research, and accurately resolve cases of moderate to high complexity, to standard, and in a timely manner
• Participate in and, over time, lead internal initiatives to develop tooling and best practices to improve efficiencies with how we support our customers.
• Provide mentoring and technical guidance to fellow CAPS team members, focusing on knowledge transfer and technical training opportunities to drive for continuous growth and improvement of the overall team.
• Learn and master Guidewire's Suite of products to mentor team members and guide our customers. Your first 10 weeks at Guidewire will involve training to become a certified subject matter expert.
• Able and willing to undertake occasional travel to customer sites.

Requirements

• Bachelor’s Degree in Computer Science or equivalent
• Advanced exposure to broad technical skills such as Object-Oriented Programming (Java, C#, or similar), relational databases (data modeling/SQL), web UI (design and development), XML, application architecture
• Ability to work independently and within a team, providing mentoring support to other team members
• Strong communication and interpersonal skills
• Demonstrated customer management skills
• 4+ years of work experience working in a technical development environment as a lead or senior team member

Desired Skills/Experience:

• Software development lifecycle exposure (Agile) preferred
• Experience using software development tools like Jira or Rally
• Experience with version control systems like Git.
• Ability to prioritize work effort based on a dynamic work environment
• Experience working with leading cloud platform Infrastructure as a Service (IaaS) providers such as AWS or Microsoft Azure
• Understanding of relational database theory and related project experience (i.e. data modeling, normalization, OLAP theory, etc.)
• Experience in or knowledge of front-end web technologies (JavaScript, AngularJS, React) or similar
• Basic understanding of data warehousing (DW) and BI Design practice and techniques

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.

Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.