Location: Ireland - Remote

Employment Type: Full-time

Team: Product Development Operations

Guidewire’s Site Reliability Engineering team (SRE) is part of the Product Development & Operations (PDO) organization, delivering 24x7 service to customers who are using Guidewire’s software products on the Guidewire Cloud Platform.

As a Staff Software Engineer for Guidewire’s Site Reliability Engineering and Automation team, you will build and maintain DevOps/Automation tooling infrastructure to enable our internal teams to scale the Guidewire Cloud offering.

You will help to define the best practices and methodologies for infrastructure setup, upgrade, automation, and maintenance, while collaborating closely with peers. This role requires a high degree of independence, ownership and responsibility. If you like to be challenged and have a passion for solving problems at scale through development of automation and tooling to target observability issues then we would love to hear from you.

The successful candidate is someone who exemplifies the ethics of, "If you have to do something more than once, automate it," and who can rapidly self- educate on new concepts and tools will have a good mix of deep object-oriented technical knowledge and a demonstrated ability to rapidly self-educate on new concepts and tools, ideally with production SaaS application experience.

Responsibilities:

• We live by our core principles of integrity, rationality, and collegiality. Your first responsibility is always to enforce to these principles in everything that you do.
• An understanding of the sense of urgency involved in a production system setting and the implications of any changes made to such.
• Understand all aspects of the Guidewire Cloud operating model and work directly with our internal operational teams to identify key challenges and opportunities for improvement through tooling and automation.
• Ensure that we meet our milestones and maintain strict client SLAs and their defined KPIs.
• Build, automate and maintain our tooling infrastructure in AWS/On-Perm, focusing on Infrastructure as Code and CI/CD practices
• Ability to architect a reliable high availability cluster solution for development tools implementation
• Work in an agile team, handle on-call, and support deliverables in production
• Build monitors/dashboards/log visualizations to collect metrics and learn requirements to build solutions and tools to constantly improve availability, performance, up-time, and response times of the platform
• Operate development and high-available production environments in AWS
• Ability to rapidly absorb new technologies and have the desire to work in a fast-paced environment
• Coach and mentor other engineers technically.

Requirements:

• Willing to be flexible and be part be part of on-call rotation.
• BA/BS in Computer Science or equivalent industry technical skills
• 6+ years of work experience in a SaaS production environment for large-scale enterprise
• Experienced in building infrastructure software using Terraform, Kubernetes, Docker, Cloud native technologies
• Strong Amazon Web Services (AWS) networking knowledge
• Good understanding of the network paradigms and stacks available
• Comfort with Linux system administration, with the ability to program/script using Go, Python, Java or equivalent
• Experience with AWS services such as ec2, route53, s3, load balancers etc.
• Experience administering applications like Bitbucket, Artifactory etc.
• Experience with open-source monitoring tools like Prometheus/Grafana
• Experience with configuration management (preferably Ansible)
• Experience working analyzing logs and debugging.
• Strong communication and interpersonal skills.
• Ability to lead by example and be a role model for peers.
• Have Agile, systematic problem-solving approach, coupled with strong interpersonal skills and a sense of ownership and drive
• Experience in designing, analyzing, and solving problems for large-scale distributed systems

Desired Skills/Experience:

• High degree of self-motivation and ability to work independently while interacting with peers and engineers who often excel at these capabilities as well
• Experience working in an environment where cloud or off-premise enterprise applications have been utilized
• Passion for automation over repetitive manual work
• Ability to quickly learn complex systems and new technologies

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.

Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

CONSENT and ACKNOWLEDGEMENT

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3. You acknowledge that you have the right to access your Personal Data and Sensitive Personal Data at any time and have the right to correct any errors.

4. You acknowledge that your Personal Data will be retained for up to 24 months.