Location: Poland - Krakow

Employment Type: Full-time

Team: Product Development Operations

_Are you passionate about making users successful? Do you enjoy making complex information easy to understand? Do you thrive in a dynamic fast- changing environment? If yes, then you might be the person we are looking for. _

We are looking for a manager to lead our growing team of technical writers in Krakow. The team creates and publishes content for our industry-leading cloud applications and infrastructure.

As a manager on the Information Experience (IX) team, you will work with various cross-functional teams to develop a keen understanding of our technologies and audiences. Using your passion for customer success, you will make sure our business and technical users get the right information, when and where they need it. You will drive and participate in initiatives to improve the content experience for our users. You will manage multiple projects and ensure that we deliver impactful content on time and at high quality. As part of managing your team, you will mentor and grow team members, and help them prioritize effectively.

To succeed in this role, you must have excellent communication skills, strong technical and project management skills, a hands-on approach, and a self- motivated attitude. Expect to work in a diverse management team that collaborates to develop our talent and seeks to continuously improve how we work and to move our trade to the next level.

Responsibilities:

• Manage a team of Information Development professionals who design, develop, and publish content, including application guides, online experiences, developer documentation, and API content
• Collaborate with product owners, designers, software leads and developers, and other teams to plan, create and update product content in alignment with business strategy and goals
• Drive the information experience through various deliverables and formats, including contextual assistance, UI text, and walk-throughs; help consolidate, organize, and improve existing content
• Use analytics and feedback to measure content effectiveness
• Lead and participate in initiatives to solve specific challenges or to develop innovative approaches to content design and delivery
• Support the team in creating and publishing content as needed
• Track and manage projects in a fast-paced environment
• Manage and mentor the team to help them through their careers and achieve a shared product vision

What we're looking for:

• 5+ years of experience as a writer for enterprise software for multiple audiences, with at least 2 years leading writing teams
• Ability to prioritize and juggle multiple responsibilities across projects and teams
• Experience collaborating with cross-functional groups across different geographic locations
• Ability to grasp new technologies quickly and to work hands-on with products, so you can empathize with the challenges our users face
• Good understanding of SaaS technologies, cloud platforms, DevOps processes, and APIs
• Ability to think critically about the user journey and craft holistic persona-based information experiences that span multiple media and formats
• Understanding and application of minimalism, structured authoring, content strategy, and information architecture
• Successful track record of driving change and growing talent
• Excellent communication, leadership, time-management, and organizational skills
• Bachelor’s degree or above in a technical or content-related field, or comparable work experience

Preferred qualifications:

• Experience working in DITA or Markdown
• Working knowledge of source control tools (such as Git), API documentation tools (such as Swagger tools),video creation tools, and walk-through tools (such as Pendo)
• Experience working in a fast-paced Agile environment
• Experience using analytics tools that can help making data-driven decisions
• UX Writing or Copywriting experience

About the team:

We create and publish content that helps our users successfully deploy, customize, and use our applications. Our audience includes business analysts, technical consultants, and programmers. We are passionate about customer success. We strive to create a great information experience for our users by providing them the right information when and where they need it .

What we offer you:

- An open, collaborative, and supportive work environment

- Peers who are dedicated to creating high-quality, user-centered content

- Opportunities to drive and to participate in initiatives to improve the information experience for our users

- Freedom to experiment, innovate, and to learn new technologies

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.

Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

CONSENT and ACKNOWLEDGEMENT

By clicking the submitting your application on the following page:

1. You consent to Guidewire collecting, retaining, disclosing and using your Personal Data as outlined above, and to its transfer of your Personal Data outside the country where you live or work, and/or to third parties for the above purposes.

2. In the event that you submit any Sensitive Personal Data, you explicitly consent to Guidewire collecting, retaining, disclosing and transferring your Sensitive Personal Data on the terms and for the same purposes as described above in relation to Personal Data.

3. You acknowledge that you have the right to access your Personal Data and Sensitive Personal Data at any time and have the right to correct any errors.

4. You acknowledge that your Personal Data will be retained for up to 24 months.