Location: United States - Remote

Employment Type: Full-time

Team: Customer Success

Summary:

New Customers to Guidewire Cloud require technical program guidance to be successful. A Cloud Solutions Technical Lead is a subscription funded role accountable for charting a Customer’s technical course within the solution capabilities of Guidewire Cloud. Guidance may cover a broad range of cloud related topics including Guidewire Cloud Platform, InsuranceSuite configuration, Cloud Standards, networking, data, integration, and AWS cloud solutions.

Engagement will begin post-contract and continue until the Customer is live and stable in Guidewire Cloud. This role is not an implementation project architecture role. Active engagement in early non-production issues will be critical in establishing clarity of ownership between the Customer implementation project and Guidewire Cloud.

**Job Title: **Cloud Solutions - Technical Lead

Description:

We are looking for a passionate Guidewire technical expert to help ensure the technical success of Guidewire InsuranceSuite Cloud Customers.

As a Cloud Solutions - Technical Lead, you will provide architecture, design strategy, thought leadership, and technical expertise pertaining to InsuranceSuite implementation in Guidewire Cloud. You will take personal ownership of influencing Customer technology decisions to minimize program risk. You will work collaboratively with key stakeholders at Guidewire such as Customer Success Managers, Cloud Support and Product Management. You will also work closely with our SI partners and Guidewire Delivery Services. Your goal is to delivery technical leadership, create confidence, and build trusted relationships with our most complex customers.

This is a huge opportunity to become part of a new team that is helping to define how we solution, engage, and support our Cloud customers. You will be responsible for providing advisory services and architecture support for multiple Customer Cloud programs. When a Customer’s requirement presents a new challenge our Cloud solution, you will lead internal stakeholders to identify and select the best path forward.

This role is a work-from-home position with occasional opportunities to travel. Travel requirements are estimated at 10%to accommodate periodic internal and Customer travel.

internal and Customer travel.

Responsibilities

• Serve as an expert to InsuranceSuite customers on Guidewire Cloud Platform
• Provide guidance on supported integration patterns as part of Guidewire Cloud Platform
• Provide direction on Cloud Data Platform and Cloud Data Access
• Serve as the primary point of contact on customer non-production environments issues to help facilitate resolution
• Assess data strategies and guide towards supported migration patterns
• Guide Customers on delivery best practices and boost their productivity with Guidewire Cloud Platform
• Partner with Guidewire CCO and Product Development teams to influence prioritization of cloud capabilities
• Provide timely resolutions to customer concerns
• Guide and support our SI partners

Required Skills/Experience

• Demonstrated skill in working with customers, partners and other third parties on large, complex transformational programs
• Experience with enterprise software implementation programs
• Strong communication skills (listening, written and verbal)
• Ability to work effectively with all levels of the organization (including customer executives) internally and externally
• Effectively communicates complex issues to non-technical staff and executives
• Familiarity with AWS technologies, such as Aurora DB, S3, public and private networking
• Knowledge of the software development process including agile and software design methodologies

HelpfulSkills/Experience:

• Guidewire InsuranceSuite implementation experience
• Technical knowledge of products, including InsuranceSuite, DataHub/InfoCenter, Digital Products, and Cloud Data Platform

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.

Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to (650) 356-4940 or Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, call (650) 356-4940 or e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.