Location: United States - Remote

Employment Type: Full-time

Team: Customer Success

New Cloud Customers need Guidewire to provide strategic technical program guidance to be successful. This subscription funded role will be accountable for charting a Customer’s technical course within the solution capabilities of Guidewire Cloud. Guidance may cover a broad range of cloud related topics including Guidewire Cloud Platform, InsuranceSuite configuration, networking, data, integration, and AWS cloud solutions.

Engagement will begin post-contract and continue until the customer program is live and stable in Guidewire Cloud. It is important to note that this role is not a project development role. In fact, a primary responsibility is to establish appropriate boundaries between the Guidewire Cloud service and the Customer project. Active engagement in early non-production issues will be critical in establishing clarity of ownership between the Customer and Guidewire. Additionally, this role will recommend and promote new Guidewire or partner services as needed to ensure a successful implementation project.

We are looking for a passionate Guidewire technical expert to help ensure the technical success of Guidewire InsuranceSuite Cloud Customers.

As a Technical Lead, you will provide proactive and reactive architecture, design strategy, thought leadership, and technical expertise pertaining to InsuranceSuite implementation in Guidewire Cloud. You will take personal ownership of influencing Customer technology decisions to minimize program risk. You will work collaboratively with key stakeholders at Guidewire such as Customer Success Managers, Support and Product Management. You will also work closely with our SI partners. Your goal is to delivery technical leadership, create confidence, and build trusted relationships with our most complex customers.

This is a huge opportunity to become part of a new team that is helping to define how we solution, engage, and support our Cloud customers. You will be responsible for providing advisory services and architecture support for multiple Customer Cloud programs. When a Customer requirement challenges our Cloud solution, you will take ownership of working with all stakeholders to identify and select the best path forward.

Travel requirements are estimated at up to 20% depending on the phase of the customer engagement but will be driven by customer demand and cloud program complexity.

Responsibilities

• Serve as an expert to InsuranceSuite customers on Guidewire Cloud Platform
• Provide guidance on supported integration patterns as part of Guidewire Cloud Platform
• Provide direction on Cloud Data Platform and Cloud Data Access
• Serve as the primary point of contact on customer non-production environments issues to help facilitate resolution
• Validate data migration strategies and establish supported migration patterns
• Engage support from other Guidewire experts, when required to ensure Customer success
• Guide Customers on delivery best practices and boost their productivity with Guidewire Cloud Platform
• Partner with Guidewire CCO and Product Development teams to influence prioritization of cloud capabilities
• Provide timely resolutions to customer concerns
• Partner with AWS to help address specific customer needs when appropriate
• Guide and support our SI partners

Required Skills/Experience

• Minimum of 5 years Guidewire implementation experience
• Deep technical knowledge of Guidewire InsuranceSuite features, capabilities, best use and how to deploy, includ-ing knowledge of the Guidewire Cloud Platform and Cloud Data Platform
• Demonstrated skill in working with customers, partners and other third parties on large, complex transformational programs
• Experience with large scale, technologically complex accounts, which regularly challenge product capabilities
• Strong communication skills (listening, written and verbal)
• Ability to work effectively with all levels of the organization (including customer executives) within a customer’s IT organization
• Effectively communicates complex issues to non-technical staff and executives
• Ability to work internally to productively influence Guidewire development priorities
• Familiarity with the database, application and network technologies used in Guidewire Cloud (e.g. knowledge of Cloud platform, network, database, data access, and tenancy)
• Knowledge of the software development process including agile and software design methodologies

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.

Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to (650) 356-4940 or Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, call (650) 356-4940 or e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.