IT Support Engineer at Dave | Powderkeg

Location: Los Angeles

Employment Type: Full Time Exempt

Team: Security

Dave is a banking app on a mission to build products that level the financial playing field. To date, we've helped more than 11 million customers bank, budget, avoid overdraft fees, find work, and build credit—and we're just getting started. We believe in a world where everyone has access to financial opportunity and the ability to reach their personal financial goals. With a growing suite of tools and services, we provide a superior banking experience for anyone living paycheck to paycheck.

As a virtual-first company, there is no preference on where we get our work done. You are able to live anywhere in the United States, with the exception of Hawaii.

Dave is looking for a LA based talented IT engineer to support the IT foundation that empowers all Daves who build products that help millions of people improve their relationship with money. If you're excited to join a tight-knit collaborative team with a mission of helping others, we'd love to hear from you!

What You'll Do

  • Provide the highest level of support & collaboration for end user support in a hybrid working model of virtual and on-site.
  • Troubleshoot and/or escalate issues in a timely manner ensuring clear and effective communication throughout the cycle of support.
  • Provide in-office IT and conference room support, including proactive end-user assistance until issues have been resolved.
  • Build processes and systems to support automation and efficiency as we grow, including employee self-service tools.
  • Regularly bubble of themes from repetitive work and partner with security & infrastructure teams to drive improvement of IT
  • Work in Jira & Confluence to document, track, and create runbooks for common issues that allow for easier self-service.
  • Monitor system problems to ensure resolution promptly through common tooling
  • Attend daily standups to prioritize and escalate issues.

What You'll Need

  • 2+ years of experience in support and troubleshooting macOS platforms (macOS 10+) including mobile devices running iOS & Android mobile operating systems.
  • 2+ years experience with commons SaaS services (Google Workspace, Okta, Lastpass, Atlassian, Slack)
  • Must be commutable to our West Hollywood, CA office to go onsite when needed (minimum 1 day/week)
  • Strong technology fundamentals and problem solving skills
  • Effective communication skills, a positive attitude, and ability to give and receive constructive feedback
  • 1+ years experience with Device Management (MDM) products

Preferred Experience

  • Experience in system administration
  • Degree in Tech or equivalent certifications (CompTia, ITIL, Okta, Google Workspace, ITIL, MDM)

Benefits & Perks

• Premium Medical, Dental, and Vision Insurance plans

• Insurance premiums 100% covered for you and 80% for your dependents

• Company provided Basic Life and Short-Term and Long-Term Disability plans

• Generous paid parental and caregiver leave

• Voluntary Life Insurance

• 401(k) savings plan with matching contributions

• Unlimited PTO and generous company holidays

• Company laptop and home office stipend

• Personal financial advisor

Dave Inc is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, ethnicity, religious creed, color, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, sexual orientation, marital status, age, status as a protected veteran, status as an individual with a disability, medical condition, or any other category protected by applicable federal and state law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history.


Job Summary
  • Job Title
    IT Support Engineer
  • Company
  • Location
    Los Angeles, CA
  • Employment Type
    Full time
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