Location: United States
Employment Type: Full Time Exempt
Team: Member Success
Dave is a banking app on a mission to build products that level the financial playing field. To date, we've helped more than 11 million customers bank, budget, avoid overdraft fees, find work, and build credit—and we're just getting started. We believe in a world where everyone has access to financial opportunity and the ability to reach their personal financial goals. With a growing suite of tools and services, we provide a superior banking experience for anyone living paycheck to paycheck.
As a virtual-first company, there is no preference on where we get our work done. You are able to live anywhere in the United States, with the exception of Hawaii.
We are seeking an experienced Quality Assurance Specialist who is passionate about impacting the customer experience and is mission-driven. The Quality Assurance Specialist will establish a feedback loop on findings and recommendations and ensure all Quality SOPs are running smoothly with our BPOs. Equally important, this candidate has excellent cross-functional abilities and strong analytical/critical thinking skills. Being a Subject Matter Expert in banking, support fundamentals, and support tools are prerequisites for a successful candidate. In addition, you will partner with the Manager of QA, key stakeholders, and our contact center(s) to calibrate audits, conduct listening sessions, and ensure process and policy adherence. Lastly, this role will present trending results to key stakeholders with insights and recommendations for agent performance, product enhancements, and process improvement.
Benefits & Perks
• Premium Medical, Dental, and Vision Insurance plans
• Insurance premiums 100% covered for you and 80% for your dependents
• Company provided Basic Life and Short-Term and Long-Term Disability plans
• Generous paid parental and caregiver leave
• Voluntary Life Insurance
• 401(k) savings plan with matching contributions
• Unlimited PTO and generous company holidays
• Company laptop and home office stipend
• Personal financial advisor
Dave Inc is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, ethnicity, religious creed, color, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, sexual orientation, marital status, age, status as a protected veteran, status as an individual with a disability, medical condition, or any other category protected by applicable federal and state law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history.