Director - Quality at Fanatics | Powderkeg

Location: Florida - Tampa

Employment Type: Salaried

Team: FB Corporate

Company Overview

Fanatics is building a leading global digital sports platform to ignite and harness the passions of fans and maximize the presence and reach for hundreds of partners globally. Optimizing these long-standing partnerships, a database of more than 80 million global consumers and a trusted, recognizable brand name, Fanatics is expanding beyond its position as a global leader for licensed sports merchandise to now becoming a next-gen digital sports platform, featuring an array of offerings for fans across the sports ecosystem.

The Fanatics family of companies currently includes Fanatics Commerce, a vertically-integrated licensed merchandise business that has changed the way fans purchase their favorite team apparel, jerseys, headwear and hardgoods through a tech-infused approach to making and quickly distributing fan gear in today’s 24/7 mobile-first economy; Candy Digital, a digital collectibles company that is partnering with prominent sports properties, including MLB and MLBPA, to build an official NFT ecosystem; Fanatics Collectibles, through Topps as a cornerstone of the business, building a new model for the collectibles and trading cards hobby with top leagues and players association partners; and Fanatics Betting & Gaming, a mobile betting, gaming and retail sportsbook platform. Fanatics’ partners include all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA) and hundreds of collegiate and professional teams, which include several of the biggest global soccer clubs.

As a market leader with more than 9,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

At Fanatics, we’re a diverse, passionate group of employees aiming to ignite pride and passion in the fans we outfit, celebrate and support. We recognize that diversity helps drive and foster innovation, and through our IDEA program (inclusion, diversity, equality and advocacy) at Fanatics we provide employees with tools and resources to feel connected and engaged in who they are and what they do to support the ultimate fan experience.

Overall accountability quality control processes and policies for print and production quality within the Fanatics Brands domestic print production domestic facilities during inline, production and final inspections including global incoming and outgoing inspections at Fanatics DCs and 3rd party distribution facilities as well as Fanatics 3PL print production network. The Director Quality role and responsibilities include creating, establishing and maintaining quality management processes and procedures, documentation and ownership of DCL, inspections manuals, root cause analysis and corrective action plan for inspection failures. Implements and owns SOPs and standardized documentation for domestic network including 3PL and global inline/final and domestic incoming/outgoing inspections. Provide mentoring at all levels as functional quality leader to support operational and cross functional operations, strategic goals and KPIs.

Key Responsibilities:

  • Own, develop, implement, monitor quality best practices with goal of continuing process improvement and reducing product returns.
  • Collaborate with Director Commercialization/RnD, developers, sourcing and suppliers during the product commercialization 3PL replen/chase process to preemptively prevent and resolve potential quality problems.
  • Develop and implement supplier quality monitoring processes, performance metrics, tracking and reporting, including both guidelines and processes for vendor self-management systems as well as process and guidelines for Fanatics oversight and monitoring of 3PL domestic suppliers base and product quality.
  • Act as quality contact in support of Vice President Global Quality and Product Integrity to address product quality concerns by working across the operations organization to successfully resolve issues and assure quality concerns are addressed.
  • Own, develop, implement and monitor quality control for Fanatics domestic print and production facilities, 3PL DCs and printer processes and procedures in collaboration with Global HUB Quality Directors for consistency and alignment globally.
  • Responsible for driving, documenting and communicating assigned quality performance metrics.
  • Create and maintain monthly dashboarding of quality and floor ready metrics for corporate transparency and monthly manufacturing meeting.
  • Lead, coach and successful development of assigned team.
  • Recruit, train, maintain and supervise industry best QA staff and managers.
  • Work on special projects as assigned by Vice President Global Quality and Product Integrity.

Job Requirements:

  • Bachelor of engineering degree or equivalent in a related field
  • 10-15 years relevant experience in garment print/sew manufacturing and distribution
  • Technical background with knowledge in garment construction and screen print
  • Intimately familiar with industry standard quality processes/procedures and compliance regulations
  • Ability to introduce and implement new processes and procedures
  • Ability to communicate across multiple cultural and experience levels, internal and external
  • Proven leadership skills and communication skills are a must
  • Strong computer skills in Excel, Word and necessary systems needed
  • Travel required

Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.

Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Fanatics recruiters will only reach out to applicants from an or email address. For added security, where possible, apply through our company website at

Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.

NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS : In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. _ _ We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

Job Summary
  • Job Title
    Director - Quality
  • Company
  • Location
    Jacksonville, FL
  • Employment Type
    Full time
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