Location: Florida - Jacksonville

Employment Type: Salaried

Team: Infrastructure, Cloud & Platform, IT

Fanatics is a leading global digital sports platform, complete with offerings that excite fans and maximize the reach and presence for partners across the entire sports ecosystem. Come help us build a company the world has never seen before! We are first and foremost a technology company. We build innovative fan experiences through highly analytical, forward thinking, and open-minded collaboration. We are passionate about evaluating and finding the right tech for the jobs at hand, and we get excited about building solutions for modern challenges.

The Director of Technology is responsible for the development, planning and implementation of strategic corporate functions such as Infrastructure, Operations and Financial Systems required to scale our business. The incumbent will analyze the needs of the organization and match solutions that consider size, implementation, integration, functionality, and budget. This role will be responsible for contributing to strategy and planning, acquisition and development, and operational management on short and long-term strategies.

What you'll be doing

• Create outline of current state of the business in partnership with engineering with an analysis that highlights problems, risk, opportunities, and solutions with prioritization of functional requirements.
• Responsible for establishing an infrastructure and operations strategy
• Responsible for managing partners and business processes built on Oracle ERP
• Closely monitor and improve process inefficiencies, failures, errors, or issues and recommend business solutions to correct and drive efficiency.
• Incorporate new technology solutions after performing cost-benefit analyses and evaluating relevant data points and possible automated enhancements.
• Responsible for all level escalations coming from the vendor or employees impacting operational system and the customer until resolution
• Partner with management and leadership to identify needs and resolve issues. This includes researching the background of issue(s), identifying root causes, quantifying the scope and scale of issue(s), identifying possible solutions, making recommendations, and executing the solution.
• Act as an internal technology consultant in providing effective IT solutions that leverage new technology.
• Lead and manage successful implementations of IT-based, cross-functional projects, providing clarity for success measures, milestones, and transparent progress reporting, identifying, and elevating risks, resolving roadblocks with a bias for what is best for the business, and fostering joint accountability with business partners for successful outcomes.
• Provide cost benefit and fit for purpose analysis of in-house development vs commercially available applications.
• Conduct research an emerging technology, industry trends and cost-effective strategies to support competitive market offering to our customers and reporting and analytics.
• Negotiate and administer vendor and consultant contract and service agreements.
• Conduct regular compliance checks and test operating systems. Document findings with case scenarios, workflow diagrams, and data models.
• Manage, train, and develop both the IT and Technology department to inspire growth and innovative solutions.

What we're looking for

• Prior experience support large scale ERP platforms such ad Dynamics, SAP or Oracle preferred.
• Working knowledge of application architecture, database and network technologies required.
• A strong business acumen and ability to maintain budgetary control.
• Proven and demonstrated leadership, communication, organization, and effective management of technology projects.
• Good change management and leadership skills.
• 5-7 years’ experience working with IT operations and business processes.
• Strong analytical and interpersonal skills.
• Excellent knowledge and understanding of computer systems, security, network, and systems administration .
• Exceptional communication skills both written and verbal
• Rigorous attention to detail and highly organized, but able to operate with ease at all levels (from strategy to execution).
• Deep empathy for customer experience – always analyzing and assessing from the customers’ viewpoint.
• Authentic people leader who invests in nurturing potential, as well as proven talent. Conscious and supportive of diversity & inclusion, and the value they bring to customers, business and the team.
• Collaborative, while firm on goals and driving the extended team toward actions (and deadlines) to achieve them.
• Strong analytical skills looking broadly across the organization, with the ability to summarize large amounts of data from various inputs.
• Strategic thinker with proven ability to operationalize the strategy. Strong problem-solving skills
• Clear and optimistic vision for what can be. Proven ability to execute with urgency and pragmatism in the current environment.
• High curiosity – proactively seeking to learn more and ‘connect the dots’ for better solutions. Affinity toward technology as a customer experience enabler.
• Bachelor’s degree in information technology, accounting/finance coursework, computer engineering, or related field of study preferred

Things We Care About

· Your career growth, your ideas, your work-life balance, and your well-being.

· Diversity and Inclusion

· Our Company Culture and Values

· Providing outstanding Company Perks and Benefits

Company Overview

Fanatics is building a leading global digital sports platform to ignite and harness the passions of fans and maximize the presence and reach for hundreds of partners globally. Optimizing these long-standing partnerships, a database of more than 80 million global consumers and a trusted, recognizable brand name, Fanatics is expanding beyond its position as a global leader for licensed sports merchandise to now becoming a next-gen digital sports platform, featuring an array of offerings for fans across the sports ecosystem.

The Fanatics family of companies currently includes Fanatics Commerce, a vertically-integrated licensed merchandise business that has changed the way fans purchase their favorite team apparel, jerseys, headwear and hardgoods through a tech-infused approach to making and quickly distributing fan gear in today’s 24/7 mobile-first economy; Candy Digital, a digital collectibles company that is partnering with prominent sports properties, including MLB and MLBPA, to build an official NFT ecosystem; Fanatics Collectibles, through Topps as a cornerstone of the business, building a new model for the collectibles and trading cards hobby with top leagues and players association partners; and Fanatics Betting & Gaming, a mobile betting, gaming and retail sportsbook platform. Fanatics’ partners include all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA) and hundreds of collegiate and professional teams, which include several of the biggest global soccer clubs.

As a market leader with more than 9,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

At Fanatics, we’re a diverse, passionate group of employees aiming to ignite pride and passion in the fans we outfit, celebrate and support. We recognize that diversity helps drive and foster innovation, and through our IDEA program (inclusion, diversity, equality and advocacy) at Fanatics we provide employees with tools and resources to feel connected and engaged in who they are and what they do to support the ultimate fan experience.

www.fanaticsinc.com

Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Fanatics recruiters will only reach out to applicants from an @fanatics.com or @fanatics.co.uk email address. For added security, where possible, apply through our company website at www.fanaticsinc.com/careers

Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.

NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS : In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. _ _ We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.