Location: Remote - USA
Employment Type: Salaried
Team: Fanatics Betting & Gaming
Fanatics is building a leading global digital sports platform to ignite and harness the passions of fans and maximize the presence and reach for hundreds of partners globally. Optimizing these long-standing partnerships, a database of more than 80 million global consumers and a trusted, recognizable brand name, Fanatics is expanding beyond its position as a global leader for licensed sports merchandise to now becoming a next-gen digital sports platform, featuring an array of offerings for fans across the sports ecosystem.
The Fanatics family of companies currently includes Fanatics Commerce, a vertically-integrated licensed merchandise business that has changed the way fans purchase their favorite team apparel, jerseys, headwear and hardgoods through a tech-infused approach to making and quickly distributing fan gear in today’s 24/7 mobile-first economy; Candy Digital, a digital collectibles company that is partnering with prominent sports properties, including MLB and MLBPA, to build an official NFT ecosystem; Fanatics Collectibles, through Topps as a cornerstone of the business, building a new model for the collectibles and trading cards hobby with top leagues and players association partners; and Fanatics Betting & Gaming, a mobile betting, gaming and retail sportsbook platform. Fanatics’ partners include all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA) and hundreds of collegiate and professional teams, which include several of the biggest global soccer clubs.
As a market leader with more than 9,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.
At Fanatics, we’re a diverse, passionate group of employees aiming to ignite pride and passion in the fans we outfit, celebrate and support. We recognize that diversity helps drive and foster innovation, and through our IDEA program (inclusion, diversity, equality and advocacy) at Fanatics we provide employees with tools and resources to feel connected and engaged in who they are and what they do to support the ultimate fan experience.
We are looking for a highly capable Salesforce administrator to ensure FBG capitalizes on the benefits offered by the CRM system. In this role, your duties will include creating user accounts, maintaining our service databases, and supporting us in training staff on the effective use of CRM products.
To ensure success as a CRM administrator, you should possess extensive knowledge of Salesforce system administration and the ability to work in a fast-paced environment. CRM administrators ensure that their CRM administrator expertise translates into optimized service department operations.
What You’ll do…
Ensuring optimal performance of Salesforce systems and products.
Upgrading and configuring Salesforce systems for optimized integration.
Lead Salesforce design schema changes in support of significant business evolution to support FBG growth
Elicit and document requirements for new functionality requests from a cross- functional team of Salesforce users
Design, document, and implement specific initiatives to improve data hygiene and security, improve help desk throughput and efficiency
Document specific best practices in release management, Salesforce data management, and ongoing improvements to FBG CRM environment
Ongoing Salesforce database schema updates and changes
Salesforce release management including Sandbox management, change set tracking, and requirement collaboration with the software development team
Lead “Help Desk” triage and request prioritization, provide Tier 2 & 3 Salesforce support
Research add-on application packages and support ROI analysis for acquisition of applicable programs
Lead integration with 3rd party applications
Managing Salesforce roles, profiles, sharing rules, workflows, and groups.
Maintaining the service cloud, as well as building custom reports and dashboards.
Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing.
Preparing reports for the operation team, and other departments.
**What you bring... **
Need SQL experience
2-3 years CRM database administration
Salesforce architecture experience
Salesforce admin certification or equivalent experience
Enjoy working in a fast-paced environment and a constantly evolving industry
Highly developed listening skills, excellent customer service skills required
Excellent, highly professional written and oral communication skills required
Strong analytical and problem-solving skills
Experience with Apex and Visualforce development a plus
Salesforce certified administrator or Salesforce advanced administrator certification is a plus.
Must be a highly motivated self-starter, able to maintain poise under pressure
Ability to work effectively both independently and as part of a team
Experience in performing Salesforce upgrades and ensuring successful integration.
In-depth knowledge of Salesforce products and their functionalities.
Proficiency in creating Salesforce profiles, allocating roles, and managing access.
Knowledge of importing service data and generating Salesforce reports.
Ability to provide Salesforce training and end-user support.
Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Fanatics recruiters will only reach out to applicants from an @fanatics.com or @fanatics.co.uk email address. For added security, where possible, apply through our company website at www.fanaticsinc.com/careers
Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.
Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.
NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS : In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. _ _ We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or other types of positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.