Location: San Francisco, California

Employment Type: Full-time

Team: Support Engineering

**About Us: **

Finix is the smartest way for businesses to own, manage, and monetize payments. Built by payments experts from Klarna, PayPal, and Worldpay, Finix is trusted by companies like Lightspeed POS Inc., Passport, and Clubessential to build and scale their payments infrastructure. Finix is headquartered in San Francisco, with an additional office in Chicago, Illinois. Finix is a privately held company funded by American Express Ventures, Bain Capital Ventures, Homebrew, Inspired Capital, Lightspeed Venture Partners, Sequoia Capital, Visa, and others. To learn more, visit https://finix.com/.

About the Role:

As a member of the Technical Implementation Team as a Solutions Engineer, you are the front line and the face of Finix. You will interact with customers daily and help them on their path to becoming payment facilitators, helping them to implement and make Finix customers successful. This is a customer- facing cross-functional role and you will be collaborating across multiple teams including but not limited to our Revenue, Product, and Engineering teams. You will be guiding our customers through technical solutions and best practices to ensure our customers are technically implementing our solutions correctly while providing a great customer experience.

We are looking for a candidate who is a payment nerd (preferred but not required) or is interested in being one. Additionally, successful candidates are natural problem-solvers and show a curiosity about how the industry works. They are excited to help our customers build their own perfect payments stack. Strong acumen for API solution management, best practices, development, and technical project management.

You Will:

• Conduct customer discovery calls with revenue team(s), Drafting and delivering presentations on targeted Finix products and services
• Supporting the revenue team with all technical related queries
• Successfully implement Finix APIs end to end as it relates to our products and services, consulting technical solutions, development resources, and best practices
• Troubleshoot, debug, and document technical customer issues and solutions
• Build strong relationships with Finix customers, work with them to resolve their issues including identifying product gaps and enhancement, and work to implement solutions and improvements
• Act as a customer advocate in cross-functional product meetings, raising blocker and risk to implement Finix products and services for our customers
• Collaborate with the Revenue, Product, and Engineering teams on projects, features, and tasks along with managing priorities to unblock customers to help them have a successful experience

You Have:

• BS/MS in Computer Science, Engineering, or similar experience (Open to DevBootcamp graduates and non-college graduates with working technical customer-facing experience)
• Have 3 to 5 years of technical customer experience in technical implementation, sales engineering, product technical support, or technical project management, with hands-on customer-facing technical experience.
• Strong working experience with RESTful JSON APIs, Curl Commands, SQL, scripting languages, debugging, log aggregators, and web technologies Strong written and verbal communication skills. You believe in being open, honest, and direct in your communications
• Comfortable working in a fast pace environment and interacting with a high volume of customers every day, team-oriented, and hungry to learn
• Strong foundational knowledge of APIs and can explain the concept to a five-year-old easily

Bonus points if you have:

• Built web apps using APIs
• Strong knowledge of API development best practices
• Payments experience (Payment Gateway, Acquiring, Issuers, Card Networks)
• Comfortable writing code in Python, Ruby, and/or JavaScript
• Technical Project Management skills

Finix is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.