Location: San Francisco, CA
Employment Type: Full-time
Team: Customer Experience
Who we are
Getaround connects safe, convenient, and affordable cars with people who need them to live and work. Our community includes guests who rely on our cars for on-demand mobility and hosts who share cars on our platform including those who operate their own car-sharing businesses.
Our connected car technology allows guests to book and unlock a wide variety of vehicles directly from our app without ever having to meet anyone in person, carry an access card, wait in line, or coordinate picking up keys. Cars are parked 22 hours a day on average. When we share cars, we don’t need as many on the road, which means fewer accidents, reduced traffic, and less space required for parking. Car sharing modernizes mobility by allowing people to connect multiple forms of efficient transportation for any type of use case.
Studies have shown that when car sharing is available, people drive less and drive vehicles more appropriate for their use case, which can reduce household carbon emissions by up to 40%. Also, shared cars are used more frequently and retired more quickly, accelerating the adoption of newer, more energy- efficient vehicles.
Getaround’s Customer Experience organization is focused on delivering fast and fair service for Getaround’s Hosts and Guests. The organization takes a customer-centric, proactive approach to engaging, educating and empowering our customers, with the goal of fostering lasting customer relationships. Understanding performance and trends is a key part of delivering on this promise.
In this role, you will be part of a team developing dashboards for departmental and agent level performance metrics, analyzing qualitative customer service contact data, and doing basic workforce analytics for the Customer Happiness and Community operations. This will include expanding on existing metrics, reporting on key metrics, analyzing trends, and assisting with workforce planning and measuring.
Reporting to the Sr. Mgr Community Operations, this is an exciting opportunity to join a rapidly scaling company in a highly impactful role. Join us and help to create a reliable and affordable transportation option for those who need it most while simultaneously creating economic opportunity for fleet-owning entrepreneurs.
At Getaround, we are proud to be an Equal Opportunity Employer. We believe that no matter your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, your perspective has value.
Come join us in continuing to make Getaround a great place to work!