Location: Frankfurt, Germany
Employment Type: Full-time
Team: Customer Adoption & Value
With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 7.5 million+ contracts worth more than $1 trillion, in 40+ languages and 90+ countries.
**Who we are: **Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination
The (Senior) Director – Customer Support is accountable for ensuring to all our largest and most strategic customers in the region have optimal adoption of Icertis products and are realizing both intended & incremental business value.
By engaging throughout the customer journey, the (Sr.) Director will interface with both customer and internal Icertis teams (professional services, product, and client advocacy) to customer satisfaction, SLAs, drive adoption and value enhancing changes to make customer referenceable. In addition, the individual will have responsibility to influence renewals and expansion revenue.
This role will exemplify the customer centric focus of Icertis and bring consultative, experience based best-support practices and guidance to consistently improve and maintain adoption and value scores above plan. When done well, Icertis will see improving customer health and satisfaction, additional expansion opportunities, smooth renewals and overall improvements to our products, how we sell, implement and support our customers.
The ideal candidate is a customer obsessed executive level leader with world- class business acumen, technical aptitude and an analytical mindset.
This position is a Manager role with team geographically distributed.
This position is based out of Germany.
Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non- discrimination in employment in every location in which the company has facilities.
Icertis is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.
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