Associate Architect / Architect (End User Support) at Icertis | Powderkeg

Location: India

Employment Type: Full Time - Work From Home

Team: Information Technology

With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 7.5 million+ contracts worth more than $1 trillion, in 40+ languages and 90+ countries.

**Who we are: **Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination

We are looking for an Associate Architect/ Architect – End User Support and Tools to join our IT department. This person will be responsible for managing and strengthening our existing Active Directory, Azure Active Directory, O365, Microsoft Endpoint Manager, SCCM, and all other technologies. A successful candidate for this role should have strong knowledge of the above technologies, excellent troubleshooting skills, and hands-on experience. You should have Excellent Customer Service and Communications Skills.

Your responsibilities will include:

  • Manage Active Directory, Azure Active Directory, O365 (Exchange Online), EndPoint manager to ensure these services are working at an optimal level.
  • Manage SCCM for Inventory/Patch Management and Software Distribution.
  • Improve the above services for resiliency, performance and security. Ensure we are getting the best out of these services
  • Test/Implement new solutions around end-user technologies and services and make sure we continue to improve our services and provide ‘wow’ experience to our end users.
  • Help L1/L2 support reduce their work-load by understanding where they are spending most time and how can you help them become more efficient and effective.
  • Help company maintain its data and devices secure from malicious activities and code.
  • Bring-in automation/implementation self-service solutions to reduce ticket count/load.
  • Manage critical incidents and bring in your expertise to help recover from the incident quickly.
  • Work with business stakeholders and application owners to integrate their solutions/applications with Azure Active Directory/O365.
  • Work and liaison with vendors.
  • Establish and maintain effective, professional relationships with all stakeholders across the business.
  • Ability to work within a team environment as well as independently.

Skills and Qualifications:

  • 9+ Experience in End User IT Services
  • Excellent Knowledge of Active Directory, Azure AD, O365 and Microsoft Endpoint Manager, SCCM, etc.
  • Good working experience on MD ATP and other security solutions.
  • Knowledge of Powershell scripting is highly desirable.
  • Hands-on experience on Hardware and Operating System Troubleshooting
  • At least basic knowledge on LAN and WAN (TCP/IP, Switches, Routers, Firewalls, etc.)
  • Passion to learn, solve complex problems and self-driven
  • Excellent Communication and Customer Support Skills
  • Ability to work in a fast-paced and demanding environment; ability to work in a high-pressure environment.

You can also find this job on LinkedIn. #LI-Remote

Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non- discrimination in employment in every location in which the company has facilities.

Icertis is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.

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Job Summary
  • Job Title
    Associate Architect / Architect (End User Support)
  • Company
  • Location
    Bellevue, WA
  • Employment Type
    Full time
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