Information Technology – Systems Administrator (End User Support) at Icertis | Powderkeg

Location: Seattle, Washington

Employment Type: Full-time

Team: Information Technology

With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 7.5 million+ contracts worth more than $1 trillion, in 40+ languages and 90+ countries.

**Who we are: **Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination

We are looking for a Systems Administrator to join our IT department. You’ll be responsible for managing our server and network infrastructures and Office 365. Systems Administrator responsibilities include supervising our Operations team, monitoring system performance and configuring new software and hardware. To be successful in this role, you should have excellent troubleshooting skills and hands-on experience. Ultimately, you will ensure our software, hardware, servers, and networks run smoothly. You should also have Customer Support skills.

*This role is required to be based onsite, full time, in our corporate HQ office in Bellevue, WA.

What you will do:

  • Prepare laptops and support onboarding and off boarding of the employees.
  • Asset Management.
  • Manage the Active Directory and Windows Server Management and Support.
  • Intune Management, MDM, Office 365 security (Exchange Online), Sharepoint Administration, Azure Active Directory, Azure Ad Sync Tool Management.
  • Monitor the critical IT Infra like servers, network devices, WAN links for uptime and performance. Provide clear and concise documentation of the Network and Infrastructure environments.
  • Troubleshoot areas of poor performance and identify effective solutions to resolve issues in immediate future and for longer term, enhance support and reduce the recurring issues.
  • Change Management Procedures with complete communication.
  • Analyze Production operations and initiate corrective actions to ensure operational stability and upgrade network equipment to the latest stable firmware releases, post appropriate testing.
  • Should be technically competent to cover components such as routers, switches, SAN switches, VLANs, firewalls, WAN optimization, Routing protocols, multicast, QOS, network management platforms.
  • Should Manage the Vendors completely, Purchase, Escalation and AMC Support.
  • Should create Technical Knowledge base documents for Training.
  • Manage Application Licenses, as per business and compliance.
  • Establishing and maintaining effective professional relationship with stakeholders across the business.

What you will bring:

  • 3 - 7 years in IT Support Management of Servers and Laptop support, Azure Active Directory, PowerShell Scripting and O365, Intune experience, Exchange online.
  • Passion to learn, solve complex problems and are self-driven.
  • Good knowledge of ITSM (Incident, Change, Problem…).
  • Excellent Communication and Customer Support Skills.
  • Complete knowledge of Windows 10 and Servers.
  • Experienced in troubleshooting issues related to some of the following applications: VMware VM's, Microsoft Active Directory, ADFS services, DNS, DHCP, IIS, IP networking, Windows Server, office 365, and network printers.
  • Knowledge of Manage Engine tool would be advantage.
  • CCNA Certified.
  • Microsoft Certification would be preferred in Intune and Office 365 Services.

Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non- discrimination in employment in every location in which the company has facilities.

Icertis is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.

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Job Summary
  • Job Title
    Information Technology – Systems Administrator (End User Support)
  • Company
  • Location
    Bellevue, WA
  • Employment Type
    Full time
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