Location: India
Employment Type: Full-time
Team: AI/ML Implementation - CPS
With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 7.5 million+ contracts worth more than $1 trillion, in 40+ languages and 90+ countries.
**Who we are: **Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination
Primary Responsibilities
· Managing LPO Partner teams (Onboarding, Training, Security compliance, directing, etc.)
· Capacity planning. Closely tracking demand – supply of resource capacity.
· Monitoring and measurement of time, effort, work output and quality of deliverables
· Various weekly / monthly / quarterly / annual reporting
· Tracking, evaluating the performance of partners and quality control.
· Review existing operational metrics and drive improvements. Establishing and evaluating partners on SLAs, KPIs.
· To identify opportunities for process improvements and define new/improve existing processes
· Serves as key link between legal partner teams as well as development and functional teams
· Timesheet management and review
· Collation of team information and repositories
Professional Requirements
· 10+ years’ experience as PM/PMO
· Experience in managing large LPO/BPO teams
· Experience in partner/vendor management
· Experience resolving cross-functional team issues
· Highly Proficient in MS Office
· Strong goal orientation and project execution skills
· Should possess strong professional expertise and people management skills with the ability to make quick decisions
· Experience in client / stakeholder relationship management is must
· Ability to work in a rapidly changing environment
· Ability to work with CXOs and senior executives
Behavioral Competency
· Excellent written and verbal communication skills
· Collaborative environment work exposure
· Organized, task-oriented and able to manage changing priorities
· Ability to work both independently or in a team environment
· Process ownership with continuous process improvement approach
· Strong analytical skills and data gathering
· Integrity
· Conflict resolution and people / team handling
· Delegation and decision making
· Time management and planning and organizing
Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non- discrimination in employment in every location in which the company has facilities.
Icertis is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.
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