Senior CloudOps Engineer (SRE) - Remote at Icertis | Powderkeg

Location: India

Employment Type: Full-time

Team: Platform Engineering

With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 7.5 million+ contracts worth more than $1 trillion, in 40+ languages and 90+ countries.

**Who we are: **Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination

CloudOps team is responsible for Availability, Reliability, Performance, Monitoring, Emergency Response, and Capacity Planning of Icertis SaaS application & related services. CloudOps also executes Infra & Access Provisioning, Upgrades, Deployments & Change management to drive faster time to market. This team plays critical part in building & executing the cloud strategy for the company.

Roles and Responsibilities

  • You will be working with massive scale multi-cloud environment and will take part in deployments, upgrades, incident, problem & capacity management functions. You will work on production & non-production environments to ensure all services are running reliably & securely.
  • Perform deployments, upgrades on Azure/AWS production & non-production environments using TFS/Azure DevOps on an intensive CI/CD pipeline
  • Day-to-day operational support of product infrastructure on all three major public cloud services
  • Interact with customers on/off-site to troubleshoot issues, provide workarounds by leveraging your troubleshooting skills
  • Create and manage processes for the secure operation of customer cloud environments
  • System (Windows, Linux, and SQL Databases) and Network administration
  • Use incident management tools used in incident analysis and troubleshooting. Identify, escalate, and communicate issues in a timely manner.
  • Contribute to building a knowledge base centered on known incidents/defects, Frequently Asked Questions, resolved issues, applying lessons learned and previous resolutions to new incidents.
  • Build hosting environments for clients all over the world
  • Collaborate with product managers and engineers to ensure that critical and time-sensitive projects run smoothly and achieve the business outcome
  • On-call responsibilities to respond to emergency situations and scheduled maintenance
  • Contribute to and maintain documentation for systems, processes, procedures, and infrastructure configuration.

Required Skills

  • Minimum 5-8 years of working with mission critical, 24x7 Cloud Operations/SRE teams (preferably MS Azure) to execute upgrades, deployments, user & infra provisioning, incident & change management.
  • Strong Windows Systems, SQL Database, and Network administration skills
  • Strong understanding of cloud concepts, applications, storage, compute and networking components
  • Readiness to work in 24x7 rotational shift model
  • Scripting in PowerShell, Linux shell, Python or C#
  • Proactive and self-motivated, committed to achieving deadlines, meeting SLAs, and producing results
  • Excellent customer service and people skills. Excellent analytical, written, and oral communication and relationship building skills
  • Ability to be a good listener, and to understand customer issues. Ability to provide innovative workarounds or design a solution to fix a customer’s problem
  • Ability to work in a fast changing, agile environment where change is constant

Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non- discrimination in employment in every location in which the company has facilities.

Icertis is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.

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Job Summary
  • Job Title
    Senior CloudOps Engineer (SRE) - Remote
  • Company
  • Location
    Bellevue, WA
  • Employment Type
    Full time
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