Chief Operations Officer Marketplace at Jane | Powderkeg

Location: United States - Remote

Employment Type: Full-time

Team: Executive

At Jane, we’re working to find the best ways to help small businesses succeed, and we’re using the latest technology to build a better online marketplace. We have some pretty big goals and are always looking for talented people far and wide who want to be a part of something new. We not only work hard at our jobs but also to maintain a culture of authenticity and collaboration all while being Remote First. Join us and enjoy the #janelife to its fullest.

Jane's Values

Lead with empathy

Pull together

Just say it

Make it count

Make your mark

The COO Marketplace is an extraordinary business leader in eCommerce who will drive solid operations and world-class service to our sellers and customers, reporting to the CEO of the company. This individual will be passionate about building high-performance teams to drive digital transformation with our sellers and employees and deliver exceptional service to our customers with complex digital commerce and managed infrastructure environments. They will be a progressive thinker with a deep understanding of the technology transformation occurring in the commerce (physical and digital) marketplace. The ideal candidate will have experience leading high-growth companies through transformational change.


  • Lead/inspire/motivate and develop the senior management team by effectively establishing priorities, goals and resourcing plans that lead to a unified culture and aligned business units.
  • Effectively leverage objectives and key results to drive clarity and alignment through the organization.
  • Develop the company’s ability to incubate and accelerate new seller tools/category initiatives.
  • Develop a standard of high-performing, well-coordinated teams across all business units capable of supporting accelerated growth and rapid adoption of new technologies, services, and partners.
  • Drive the financial decision-making and risk management.
  • Own, refine and monitor performance measures that support the strategy and operating plans.
  • Build a scalable, operationally excellent marketplace/seller-focused organization.
  • Prepare and implement strategic and operational plans and actions to ensure that systems, procedures, staffing, support services, and capacity are available when needed and at required levels.
  • Lead all planning and management meetings with a view towards coordinated effort priorities.
  • Define, build and manage a scalable and flexible organization structure.
  • Become a leader in the shaping of overall corporate strategy.
  • Create a culture of metrics-driven accountability balanced effectively with seller centricity.
  • Drive the company’s annual strategy, budget, and planning exercises.
  • Enhance the organization’s ability to innovate in designing product offerings, positioning, and operating models.
  • Work closely with the CEO and executive team in evaluating and financing potential acquisitions/channel partnerships and ultimately own an effective post-acquisition integration to retain maximum value through the integration period.
  • Oversee change initiatives with comprehensive planning and smooth execution.
  • Improve customer loyalty and seller experience by developing meaningful relationships with top brands/sellers.


  • Role Expertise

  • Demonstrates critical technical or professional knowledge/skills related to the role. Has thorough knowledge of relevant products, services, and methods. Expands technical knowledge/skills and keeps up-to-date in their own area of expertise.

  • Commercial Acumen

  • Applies appropriate commercial and financial principles. Appreciates the commercial impact of own work on the organization’s total expenses and revenues. Understands situations in terms of costs, profits, added-value, and return on investment.

  • Adaptability

  • Can alter own perspective and behavior in order to adjust to changing demands and plans. Open to change and readily adopts new methods in the face of shifting priorities and ambiguity. Quickly adapts to new situations and approaches.

  • Impact

  • Makes an immediate positive impression upon others. Has presence and commands respect. Comes across with force and quickly establishes credibility. Accurately predicts the effects of one's own words and actions. Makes an immediate positive impression upon others.

  • Preferred Experience / Education

  • The following indicates specific industry, educational and functional experience/qualifications that are important to the successful achievement of the identified responsibilities and performance deliverables.

  • A highly technical track record of achievement with progression to leadership roles and operational success.

  • A strong operational background that the candidate has leveraged into a broader track record of leadership across an organization potentially as a general manager or second in command.

  • A bachelor’s degree or equivalent is highly preferred.

  • 15 – 20 + years of broad-based and progressive experience in leadership role in a fast-paced growing e-commerce/technology company.

  • Highly adaptable and able to deal with ambiguity.


Jane is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Remote positions can be located anywhere within the United States.

Job Summary
  • Job Title
    Chief Operations Officer Marketplace
  • Company
  • Location
    Lehi, UT
  • Employment Type
    Full time
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