Location: Remote OR Portland, OR

Employment Type: Full-time

Team: Product Design

First and foremost, Kyruuvians care deeply about our vision to enable human beings to care for human beings, our mission, and our CORE values:

• Caring – We care about doing the right thing , in the right way, every time.

• Ownership – We own both our successes and our mistakes, taking responsibility and always learning how to be better.

• Respect – We respect and celebrate the individual traits that enable each of us, our customers, our providers, and our patients, to be the best that we can be.

• Empowerment – We embrace a culture that supports everyone’s ability to contribute and lead.

Here’s what that would mean for you in the Senior UX Researcher role.

Caring

• You will cross business units to work with teams from Product Design to Sales, Clinical Services to Implementation, Engineering to Marketing. You will engage users to ask about their needs, expectations, and experience of our products and services.
• The insights you collect, you will translate into compelling presentations that will guide teams and partners throughout the product design and development process. Your work will be critical to creating experiences that are easy to use and easy to understand.
• You will report to the Senior Manager, Design in Product Development.

Ownership

• Define, plan, and execute end-to-end research working with project teams to iterate on new and existing features
• Shape and improve our approach to research, informing product vision and strategy, using quantitative and qualitative methods
• Drive adoption of new research tools and best practices
• Advocate for users in key product and design decisions
• Work to improve our understanding of where patients are struggling to find care using our digital products and services
• Uncover client expectations and perspectives specific to our products and services
• Make research results accessible - translate the findings you discover into compelling stories and presentations our teams can use

Respect: How You’ll Use Your Professional Skills

• 5+ years of experience working as a usability researcher (preferably in healthcare) to independently plan and manage research projects across multiple product areas
• A degree in Human-Computer Interaction, UX Research, Psychology, Social Science, Anthropology, Human Factors or related fields
• Experience using tools like UserTesting, UsabilityHub, Qualtrics, Decipher
• Extensive experience running exploratory and evaluative research projects
• Experience building consensus among stakeholders on research objectives, questions, desired outcomes, and approach
• A track record of strengthening products over time
• Methods to organize and synthesize data into meaningful insights
• Curiosity and enthusiasm for problem-solving through collaboration
• Exceptional interpersonal communication and presentation skills
• Ability to speak with confidence about research learnings and recommendations
• An openness to mentorship and building a research-supported culture

Empowerment: How you’ll know you’re succeeding

• Your research findings have connected us to our audiences in ways we haven't imagined
• The work you do and the insights you share have become critical ingredient to the work of other teams
• Your curiosity, ability to ask good question, has made you an indispensable teammate

Where You’ll Go from Here

• Kyruuvians in the Senior UX Researcher role can move in a more linear career path to a Principal UX Researcher position. From there, Kyruus can help you develop the skills and competencies for a Director, User Research position.
• Kyruus also loves to see an internal transfer. If a linear career path is not what you’re looking for, you can work with your manager and HR to explore lateral moves to other parts of the organization as you continue to grow with us.

Equal Opportunity Employer

Kyruus is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information. We will not discriminate, in any employment decision, against any individual or group on the basis of race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, or veterans/national guard/military reserve status. This shall be done in compliance with all applicable federal, state, and local laws in every location in which Kyruus has facilities.