Let’s make machine data meaningful, together!Logz.io provides the world’s most popular open-source log analysis platform, ELK (Elasticsearch, Logstash and Kibana), as a simple, fast, secure and scalable service on the cloud.We are customer obsessed, work hard and have a team culture that is both entrepreneurial, professional and fun. This is a technical customer management role in which you will own the long-term relationship with our top logos.
Responsibilities
Work very closely with our customers to make sure that they gain value and value realization from our product and satisfied with the overall service that we provide.
Define timelines, milestones and success criteria, while ensuring that they are successfully achieved.
Advocate internally for customer needs – be the technical voice of the customer within Logz.io.
Partner with sales on accounts planning and proactively identify technical opportunities for expention.
Be the focal point for any technical related items, manage their internal process and own the outcome until fulfillment according to customer's needs.
Train and coach customers in order to achieve a successful on-boarding process and ongoing usage throughout their life-cycle.
Requirements
2+ years of experience as a Customer Success Engineer/ Manager/ Technical Account Manager / Project Management / Leading E2E, customer facing activities with C-Level executives in Global 5000 customers.
Excellent customer facing skills: training, coaching, discussion management, conflict resolution and ability to creatively explain and present complex concepts in an easy to understand manner
Vast domain experience in any of the following areas: SaaS services, Cloud Solutions (AWS/Azure/GCP), Log Management and Log Analysis, Big Data (from a data management perspective), Business Intelligence/Web Analytics, Operational Intelligence, AI, Threat Analysis
Strong written and verbal communication skills in English, as well as business and technical acumen.
Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations
Travel up to 20%
BA/BSc degree in Software Engineering, Computer Science or equivalent experience