Employment Type: Full-Time Regular

Team: Operations

Join Midigator's collaborative team! As e-commerce and online sales increase, so do chargebacks. Midigator’s platform helps fight chargebacks to allow merchants to prevent fraud and continue running their business. Midigator’s technology features customized automation and relevant, real-time analytics. By revealing what is happening and why it is happening, Midigator empowers data-driven decisions.

The Data Intake Specialist (DIS) is part of the Data Uploads Team in Client Operations. The DIS is responsible for accessing chargeback data in payment processor portals, using logical reasoning to determine how to treat the data, and uploading data into the Midigator platform.

Duties and Responsibilities:

Responsibilities include, but are not limited to:

Access and interpret chargeback reports from various portals for all merchant accounts

Upload chargeback data into the Midigator platform

Maintain spreadsheets

Communicate with coworkers on the data intake team and on other teams regarding portal credential updates and requests for information

Skills and Attitudes:

Must have proficient computer experience and knowledge in Microsoft Office/Libre Office

Ability to maintain a high activity level on a daily basis and handle multiple priorities

Excellent communication and organizational skills

Ability to maintain a high activity level on a daily basis in order to meet objectives

Detail-oriented with the ability to identify top priority items

Enthusiastic and motivated individual with a serious work ethic

Ability to understand the technical issues involved both in upload and processing of chargebacks

Strong analytical and critical thinking skills

Requirements:

High School Diploma; Bachelor’s Degree or equivalent preferred

Data entry experience required

Must be fluent in English

Must have provable experience in Google Sheets/Docs, Microsoft Excel, and/or LibreOffice Calc

Experience and knowledge of the chargeback process is a plus

Detail-oriented with excellent verbal, written, interpersonal and presentation skills

Strong analytical and critical thinking skills

Perks & Benefits:

Remote/flexible workspace

Collaborative work culture

Medical/dental/vision insurance

Employer-paid life insurance

Equity after one year of employment

401(k)

Unlimited PTO

Midigator is committed to building a diverse and inclusive workforce and is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.