Location: Remote
Employment Type: Full-Time Regular
Team: Operations
Join Midigator's collaborative team! As e-commerce and online sales increase, so do chargebacks. Midigator’s platform helps fight chargebacks to allow merchants to prevent fraud and continue running their business. Midigator’s technology features customized automation and relevant, real-time analytics. By revealing what is happening and why it is happening, Midigator empowers data-driven decisions.
The Operations Assistant is a part of the Onboarding Team in the Client Operations group. The Operations Specialist executes facilitates the seamless transition of clients to the Midigator platform. The Operations Assistant is an energetic self-starter, a strong communicator and performs with high attention to detail. This is an entry level position.
Duties and Responsibilities:
- Data entry of accurate account information for each Midigator client
- Collaborate with Alert Management team in managing successful activation of descriptors
- Work closely with client teams to ensure smooth onboarding of accounts to mitigate potential onboarding issues
- Provide reports as needed to appropriate teams
- Maintain training manuals to reflect current onboarding practices and acceptable use.
Qualifications:
- High School Diploma or equivalent required
- Experience with Google Suite - Google Docs, Sheets
- Detail-oriented with excellent verbal and written communication skills
- Ability to thrive in a high activity environment
- Enthusiastic and motivated individual with a serious work ethic
- Ability to maintain a high activity level on a daily basis in order to meet objectives
Nice to haves:
- Payments industry knowledge or experience
- Understanding of credit card processing and merchant billing regulations
Perks & Benefits:
Remote/flexible workspace
Collaborative work culture
Medical/dental/vision insurance
Employer-paid life insurance
Equity after one year of employment
401(k)
Unlimited PTO
Midigator is committed to building a diverse and inclusive workforce and is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.