Customer Success Manager at OneSignal | Powderkeg

Location: United States (Remote)

Employment Type: Full-time

Team: Sales

OneSignal’s vision is to power the world’s messages. Our customer engagement platform enables our users to compose and send messages via mobile push, web push, in-app, SMS, and email. More than 1 million businesses around the world use the product and it enables them to deliver more than 10 billion messages each day.

OneSignal has a lot of the great tech startup qualities you'd expect, but we don't stop there. Our massive scale and small team, emphasis on kindness in all our interactions, and focus on ownership and personal growth make OneSignal a uniquely great place to work.

OneSignal is seeking a versatile Customer Success role to help scale our business by leading implementation and successfully increase the value our partners achieve messaging their customers. Your responsibilities will include working closely with product, customer support, sales to onboard, integrate, and scale the OneSignal service with our largest and most strategic partners. The role is focused on retaining/growing our top existing customers. Join us in scaling our enterprise business!

In a typical month, a Customer Success Manager might:

  • Responsible for retaining and growing 30 to 40 Customers
  • Build relationships up and across the organization to achieve success goals
  • Contribute to customer onboarding
  • Lead customer business reviews
  • Write & publish customer feedback internally to support product roadmap
  • Collaborative, team-oriented mindset a requirement

What you'll bring:

  • 3+ years experience in an account management (customer success) role; ideally with a B2B SaaS product
  • Experience working with Salesforce, Gong, and Client Success CRM
  • Understand customer messaging and the user journey is a plus
  • You’re highly collaborative with a deep sense of ownership and accountability
  • You have excellent written, verbal, and visual communication skills with serious attention to detail and strong organizational skills

Qualities we look for:

  • Friendliness
  • Modesty
  • Ability to collaborate well on a team
  • Can deliver solutions independently
  • Self Starter
  • Love of learning

In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on 'protected categories,' we also strive to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at OneSignal.

Job Summary
  • Job Title
    Customer Success Manager
  • Company
  • Location
    San Mateo, CA
  • Employment Type
    Full time
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