Location: United States (Remote)

Employment Type: Full-time

Team: Operations

OneSignal is a Remote First Collaboration Company, offering Remote work as the default option across the United States. We offer in-office experiences in San Mateo, CA and New York, NY. Our blog contains more information about OneSignal, our customer engagement solutions, remote-first culture, and the diverse team we’ve hired.

1+ million mobile app developers and marketing teams use OneSignal to intelligently engage with their customers. We started as a YCombinator-backed company - our founders were frustrated with existing push notification tools, so they built their own system and quickly solved a common challenge faced by developers worldwide. Now we help businesses send over 10 billion notifications a day globally across our Push, In-App Messaging, Email, and SMS channels.

Our massive scale and small team, emphasis on healthy life balance, kindness in all our interactions, and focus on ownership and personal growth make OneSignal a uniquely great place to work!

As our go-to-market team (GTM) expands, the Revenue Operations team will look to you for both technical and strategic direction when maintaining and improving our business systems. Your support will ensure that OneSignal can effectively and efficiently scale our GTM operations.

In a typical week, our Revenue Systems Manager will:

• Manage and Maintain our key GTM systems such as Salesforce, Outreach, LeanData, DocuSign, Troops, Vitally, and more
• Design and implement improvements to our existing GTM system architecture to holistically support our Marketing, Sales, Success, Partnerships, and Support teams
• Create and maintain an efficient ticketing system in Asana to track and efficiently resolve systems issues
• Gather requirements, manage a systems development roadmap, and implement solutions via scheduled deployments to meet GTM stakeholder needs
• Evaluate, recommend, and implement additional tools and technologies as needed to optimize our GTM processes and dataflows
• Collaborate closely with the Business Intelligence team to build and/or enhance our GCP to GTM data pipeline
• Create and maintain systems and data flow documentation
• Establish strong operational processes based on best practices within Salesforce and our integrated tools
• Own end to end Salesforce configuration including user management, custom objects, page layouts, validation rules, flows, process builders, testing environments, and all related integrations

What you’ll bring:

• At least 4 years of experience managing business systems and supporting GTM teams
• Knowledgeable of best in class, modern, data-driven GTM tooling and system architecture
• Problem solver extraordinaire who can troubleshoot a wide range of basic system issues
• Effective communicator across video-conferencing and Slack
• Detail oriented and humble personality that can assist across a variety of tactical and strategic challenges
• Quick learner who is eager to understand the SaaS business model, customer engagement technology, and our product suite

Preferred skills and experience:

• SFDC Admin Certified and/or 3+ years of recent experience as a Salesforce administrator
• Familiarity with with Outreach, LeanData, and Marketo a plus
• Experience with SQL and/or SOQL a plus
• BA or BS required

Qualities we look for:

• Friendliness
• Humility
• Ability to collaborate well on a team and across departments
• Can deliver solutions independently
• Self Starter
• Love of learning

In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on 'protected categories,' we also strive to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place in our workplace.