Location: Seattle, WA
Employment Type: Full-Time
Team: Customer Success
Presto is a market leader in restaurant labor productivity, overlaying next- generation digital solutions onto the physical world. Its enterprise-grade touch, vision, and voice technologies help hospitality businesses thrive while delighting guests. Presto’s solutions are designed to enable restaurants to do more with less by increasing their guest-to-staff ratios, improving speed and quality of service, identifying bottlenecks, and offering guests a superior experience. These solutions include:
**● Voice: ** Guests and staff can place orders in a natural conversational style via automated speech recognition artificial intelligence with over 94% accuracy, even in noisy environments.
**● Vision: ** Using just a few cameras equipped with computer vision, restaurants can measure throughput and order accuracy, identify issues, repeat visitors and implement real-time solutions.
**● Touch: ** Designed for both drive-thru and dine-in applications, the same Presto Flex can be deployed as a pay-at-table, staff handheld, kiosk, or drive-thru line buster—offering wide front-of-house flexibility.
As a Technical Customer Success Associate, you must reside in the Seattle, Washington area to support one of Presto’s highly visible restaurant brands, which will require regular visits to the client site. This role can be held in a remote capacity, but the candidate needs to reside in the Seattle, WA, area. This position requires self-discipline, outstanding communication and problem- solving skills, and a passion for technology.
As a subject matter expert of Presto’s restaurant product solutions, your primary goal is to ensure the customer is experiencing maximum uptime and value. In this role, you will support the restaurant managers and their team by helping to identify and troubleshoot various technical issues as well as provide best practices and training to ensure the retention of a healthy customer. The Customer Success Associate is the voice of the customer and a voice for Presto quality!
With over 250,000 systems shipped, we are one of the largest labor automation technology providers in the industry. Founded at M.I.T. in 2008, Presto is headquartered in Silicon Valley, Calif. with customers including many of the top 20 restaurant chains in the U.S.
We welcome you to visit our investor page to learn more about Presto’s recent announcement to be Publicly Listed Through a Merger with Ventoux CCM Acquisition Corp (NASDAQ: VTAQ)https://presto.com/public-listing-merger/