Location: São Paulo, São Paulo
Employment Type: Full-time / Remote
Team: WriterAccess
Rock Content is looking for an exceptional Business Manager who will have strong results driven track record, excitement about this position and along with experience working remotely As a company that breathes diversity, for all positions, we encourage candidates of all regions, genders, races, beliefs, and sexual orientations.
To excel in this role, you should be able to manage phone support including platform demo on request, deploy customer service and support programs and more.
Your Impact:
- Onboard new customers to the platform
- Live chat support with customers and talent
- Help desk ticket support with customers and talent
- Phone support including platform demo on request & Deploy customer service and support programs
- Manage snags with workflow, talent questions and more
- Decrease churn with exceptional service and support
- Increase client spend by confirming quality content is deliveredAchieve revenue goals with exceptional service and support
- Upon growth, recruit, train and manage team comprised of Sales, Customer Success, and Talent headcount
What we're looking for:
- 3-5 years of Sales/Customer Success experience
- 1+ year experience in a managerial role
- Content marketing experience Strong writing and editing skills
- Exceptional written and verbal communication skills in English
- Self-directed, self-motivated, and proactive
- Organization and time management skills
- Self Starter, Groundbreaking, Entrepreneurial Profile
What we offer:
- Rock University - free access to our marketing courses
- Ongoing workshops and webinars on marketing topics
- Flexible hours
- Work from home allowance
- Parental benefits
- Volunteer paid time off
- Birthday and work anniversary days off
- Health insurance
- Dental Insurance
- Being part of a dynamic, talented team distributed around the world
- Making an impact in a global, established but scaling startup where you will see results of your work helping to drive us forward
- Being empowered to make decisions to improve customer satisfaction
- Continuous growth opportunities for our customers, talent community and Rockers
- Other benefits may be available according to your location.