Location: São Paulo, São Paulo

Employment Type: Full-time / Remote

Team: WriterAccess

Rock Content is looking for an exceptional Business Manager who will have strong results driven track record, excitement about this position and along with experience working remotely **As a company that breathes diversity, for all positions, we encourage candidates of all regions, genders, races, beliefs, and sexual orientations. **

To excel in this role, you should be able to manage phone support including platform demo on request, deploy customer service and support programs and more.

Your Impact:

• Onboard new customers to the platform
• Live chat support with customers and talent
• Help desk ticket support with customers and talent
• Phone support including platform demo on request & Deploy customer service and support programs
• Manage snags with workflow, talent questions and more
• Decrease churn with exceptional service and support
• Increase client spend by confirming quality content is deliveredAchieve revenue goals with exceptional service and support
• Upon growth, recruit, train and manage team comprised of Sales, Customer Success, and Talent headcount

What we're looking for:

• 3-5 years of Sales/Customer Success experience
• 1+ year experience in a managerial role
• Content marketing experience Strong writing and editing skills
• Exceptional written and verbal communication skills in English
• Self-directed, self-motivated, and proactive
• Organization and time management skills
• Self Starter, Groundbreaking, Entrepreneurial Profile

What we offer:

• Rock University - free access to our marketing courses

• Ongoing workshops and webinars on marketing topics

• Flexible hours

• Work from home allowance

• Parental benefits

• Volunteer paid time off

• Birthday and work anniversary days off

• Health insurance

• Dental Insurance

• Being part of a dynamic, talented team distributed around the world

• Making an impact in a global, established but scaling startup where you will see results of your work helping to drive us forward

• Being empowered to make decisions to improve customer satisfaction

• Continuous growth opportunities for our customers, talent community and Rockers

• Other benefits may be available according to your location.