Business Manager - Writer Access (Remote) at Rock Content | Powderkeg

Location: São Paulo, São Paulo

Employment Type: Full-time / Remote

Team: WriterAccess

Rock Content is looking for an exceptional Business Manager who will have strong results driven track record, excitement about this position and along with experience working remotely **As a company that breathes diversity, for all positions, we encourage candidates of all regions, genders, races, beliefs, and sexual orientations. **

To excel in this role, you should be able to manage phone support including platform demo on request, deploy customer service and support programs and more.

Your Impact:

  • Onboard new customers to the platform
  • Live chat support with customers and talent
  • Help desk ticket support with customers and talent
  • Phone support including platform demo on request & Deploy customer service and support programs
  • Manage snags with workflow, talent questions and more
  • Decrease churn with exceptional service and support
  • Increase client spend by confirming quality content is deliveredAchieve revenue goals with exceptional service and support
  • Upon growth, recruit, train and manage team comprised of Sales, Customer Success, and Talent headcount

What we're looking for:

  • 3-5 years of Sales/Customer Success experience
  • 1+ year experience in a managerial role
  • Content marketing experience Strong writing and editing skills
  • Exceptional written and verbal communication skills in English
  • Self-directed, self-motivated, and proactive
  • Organization and time management skills
  • Self Starter, Groundbreaking, Entrepreneurial Profile

What we offer:

  • Rock University - free access to our marketing courses

  • Ongoing workshops and webinars on marketing topics

  • Flexible hours

  • Work from home allowance

  • Parental benefits

  • Volunteer paid time off

  • Birthday and work anniversary days off

  • Health insurance

  • Dental Insurance

  • Being part of a dynamic, talented team distributed around the world

  • Making an impact in a global, established but scaling startup where you will see results of your work helping to drive us forward

  • Being empowered to make decisions to improve customer satisfaction

  • Continuous growth opportunities for our customers, talent community and Rockers

  • Other benefits may be available according to your location.

Job Summary
  • Job Title
    Business Manager - Writer Access (Remote)
  • Company
    Rock Content
  • Location
    Boca Raton, FL
  • Employment Type
    Full time
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