Customer Success Analyst (Remote) at Rock Content | Powderkeg

Location: São Paulo, São Paulo

Employment Type: Full-time / Remote

Team: Customer Success

This is a remote position, you can be located anywhere in Brazil.

As a Customer Success Analyst at Rock Content, you will be able to build, support, and launch customer-centric programs, processes, and content that create connections between Rock and our customers, to engage them more effectively and educate them about Rock’s products and services. This role will embody the “Voice of the Customer” internally and be an advocate for our customers, to support a customer-centric mindset and culture at Rock, globally. This role is a key driver in developing and maintaining marketing initiatives that deepen Rock adoption within our customer base, to both retain and expand revenues with Rock customers.

Your Impact:

  • Assist in the creation and maintenance of Rock’s global customer journey, customer lifecycles, and ideal customer profiles;
  • Assist internal and external clients in order to retain and expand customer relations;
  • Serve as a focal point to clarify doubts, guiding our clients for the most suitable solution for them;
  • Create strategic plans for our customers based on data aiming to enhance results;
  • Formulate inbound reports and metrics;

What we're looking for:

  • Bachelor’s degree in Communication, Administration, or related fields;
  • Fluent Spanish
  • Advanced English;
  • Experience with customer service; Knowledge of Digital Marketing, Content Marketing, and Inbound Marketing;
  • Strong willingness to learn
  • Enthusiasm to educate and mentor customers;

What we offer:

  • Rock University - free access to our marketing courses
  • Ongoing workshops and webinars on marketing topics
  • Flexible hours
  • Work from home allowance
  • Parents benefits
  • Volunteer paid time off
  • Birthday and work anniversary days off
  • Health insurance
  • Dental InsuranceBeing part of a dynamic, talented team distributed around the world
  • Making an impact in a global, established but scaling startup where you will see results of your work helping to drive us forward
  • Being empowered to make decisions to improve customer satisfaction
  • Continuous growth opportunities for our customers, talent community, and Rockers
  • Other benefits may be available according to your location.
Job Summary
  • Job Title
    Customer Success Analyst (Remote)
  • Company
    Rock Content
  • Location
    Boca Raton, FL
  • Employment Type
    Full time
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