Customer Support Analyst - ION at Rock Content | Powderkeg

Location: Belo Horizonte

Employment Type: Full-time / Remote

Team: Customer Success

This is a remote position, you can be located anywhere in Brazil.

As part of the Customer Support team, you will have the mission of providing empathetic and thorough help by putting the client's needs first, as well as having the opportunity to continuously develop yourself in a dynamic work environment.

In this united team, we talk lightly and informally, focusing on accountability with our global customers. We are proactive, efficient, and attentive to detail.

**As a company that breathes diversity, for all positions, we encourage candidates of all regions, genders, races, beliefs, and sexual orientations. **

Your Impact:

  • Provide platform support and customer service to Rock Content’s customer user base.
  • Support users in-platform as a live chat support agent and via email ticket support requests.
  • Support departmental evaluation and implementation of new tools and processes that enhance the customer support experience and product usage visibility, as needed.
  • Demonstrate a high level of product knowledge and skillfully answer product-related questions while engaging learners with varying skill levels.

What we are looking for:

  • Fluent English;
  • Bachelors degree;
  • Customer service experience;
  • Positive, enthusiastic, and motivated personality committed to providing exceptional customer support
  • Technical aptitude with a passion to learn
  • Comfort with office software including Google products (Docs, search) and Excel

What we offer:

  • Rock University - free access to our marketing courses

  • Ongoing workshops and webinars on marketing topics

  • Flexible hours

  • Work from home allowance

  • Parents benefits

  • Volunteer paid time off

  • Birthday and work anniversary days off

  • Health insurance

  • Dental Insurance

  • Being part of a dynamic, talented team distributed around the world

  • Making an impact in a global, established but scaling startup where you will see results of your work helping to drive us forward

  • Being empowered to make decisions to improve customer satisfaction

  • Continuous growth opportunities for our customers, talent community, and Rockers

  • Other benefits may be available according to your location.

Job Summary
  • Job Title
    Customer Support Analyst - ION
  • Company
    Rock Content
  • Location
    Boca Raton, FL
  • Employment Type
    Full time
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