Payment Operations Risk Analyst - 320 at Rocket Lawyer | Powderkeg

Location: San Francisco, California or Utah or North Carolina

Employment Type: Full time

Team: Opportunities

About Rocket Lawyer

We believe everyone deserves access to affordable and simple legal services.

Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America and Europe, Rocket Lawyer has helped over 25 million people create over 50 million legal documents , and get their legal questions answered.

We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company’s history, to capture audiences worldwide. We are expanding our team to take on this challenge!

About the Role

The Payment Operations team enables consumers to pay for their digital content and services from Rocket Lawyer. We manage our external vendors and collaborate with internal teams to maximize payments acceptance while minimizing chargebacks and fraud losses. If you are someone who is curious, passionate about payments and solving problems, and not afraid to get your hands dirty in the details, you could be a great candidate for this role.

This person will report to the Director of Payments. You will be responsible for supporting Rocket Lawyer’s objective of minimizing chargebacks and fraud losses by managing day-to-day operations including payment and transactional reviews, refining risk rules, monitoring key performance indicators and identifying & documenting opportunities for improvement. The position requires someone with a minimum of 3 - 5 years of fraud and risk experience in the e-commerce space.

A Day in the Life

  • Help the team manage chargebacks by responding to and resolving dispute inquiries from card issuers. Develop and evolve chargeback and dispute strategies
  • Utilize existing risk management tools to identify and minimize payments fraud; review transactions and proactively update risk rules; and make recommendations for new tools and processes as applicable
  • Contribute to fraud detection strategies and business processes that balance fraud losses and customer experience
  • Proactively monitor fraud and risk metrics to catch anomalies, spot opportunities and drive overall efficiencies and best practices
  • Prepare regular operational and key performance metrics reports, ad-hoc reports, and monthly chargeback and processing cost forecasts
  • Collaborate with internal teams and work cross-functionally to resolve payments and risk related issues, document process improvements and support new products coming to market

Skills & Experience

  • 3 - 5 years experience working in risk or fraud in the e-commerce payments space, preferably with subscription platforms
  • Previous experience in identifying risk factors and trends of potentially fraudulent activity
  • Analytical and motivated by tough, complicated problems to solve. Able to scrutinize data, track results and identify opportunities to optimize performance
  • Highly attentive to detail. Takes pride in the accuracy, completeness, and timeliness of work deliverables
  • Self starter who thrives in a fast paced working environment. Able to quickly adapt to new processes and requirements
  • Collaborative, with past experience working across teams - including technical teams
  • Excellent verbal and written communication skills
  • Proficient in Excel and enjoys learning new systems and technology

Additional Information

  • This position can be based in San Francisco, CA; Ogden, UT or North Carolina
Job Summary
  • Job Title
    Payment Operations Risk Analyst - 320
  • Company
    Rocket Lawyer
  • Location
    San Francisco, CA
  • Employment Type
    Full time
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