Location: San Francisco, California or Utah or Colorado
Employment Type: Full time
About Rocket Lawyer
We believe everyone deserves access to affordable and simple legal services.
Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America and Europe, Rocket Lawyer has helped over 25 million people create over 50 million legal documents , and get their legal questions answered.
We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company’s history, to capture audiences worldwide. We are expanding our team to take on this challenge!
About the Role
We are looking for a Sr. IT Engineer to join the Rocket Lawyer IT team to help implement our technology initiatives. The successful candidate will help implement our Identity Management solution, manage the performance of all IT equipment such as computers, network devices, servers, printers, phones and contact center as well as develop, use, and integrate IT systems. You'll take the hassle out of resolving technical problems and ensuring users are maximizing the value of technology in business. As the primary technical contact for our employees and ensures that service delivery aligns with standards, you will have an in-depth knowledge of the IT environment, and business requirements, with the desired goal of reducing the amount of reactive support required. A Sr. IT Engineer will be knowledgeable and customer-oriented. Communication is everything, so we expect you to amaze us with your superior technical expertise and a problem-solving aptitude. Customer satisfaction and fast resolution time are the primary objectives of the IT Engineers.