Location: Hong Kong

Employment Type: Full Time

Team: Product Operation

Who are we?

We’re Sandbox VR, and we’re the most advanced virtual reality experience in the world. Inside our rooms, we take you on thrilling adventures and transform you into new characters. Our experience is like the movies, except you’re actually with your friends ** inside** the movie. We are creating the future of entertainment by building towards the virtualization of physical spaces and eventually becoming the _portal _to the Metaverse. We want you be a part of our journey and help us make that a reality!

Since we launched in Hong Kong in 2017, we’re now live in 19 locations and 5 countries around the world (we’re the #1 Activity in Hong Kong and Singapore on TripAdvisor, #1 VR place in China Shanghai on Dianping), and we’re quickly expanding. As a growing company we are looking for leaders who want to transform the entertainment industry and contribute to the cutting-edge experiences we are creating. We take pride in the relationships we are building within the community through innovation and providing a best-in-class experience for our guests. The opportunities within Sandbox VR are endless and we want you to be a part of this new world we are creating!

What will you be doing?

You’ll be responsible for providing the technical solution of the system in terms of Windows, Networking or Hardware to existing stores and the new store build out. Execute the system update to existing stores. Work smart and creative in a problem-solving environment. You will be taking care the following functional scopes:

Technology release to our stores - Release and deploy both software and hardware updates to the stores, to make sure we provide the best VR experience to our guests.

Provide technical solutions for the new store build out - You will be able to talk to the hardware or software vendors to find out the solution.

Ensure the system runs well in the retail store - You will be required to on-call to provide the workaround solution to the technical support team and retail team for returning business. Investigate and document permanent solutions afterward.

Arrange system test planning in terms of Windows/hardware firmware/bios version update or any other configuration of the system. Execute the update plan to our Hong Kong store and all global stores. You'll be responsible for engaging our store teams and retail partners in live chat to gather necessary details and provide top-notch assistance.

Who are we looking for?

• We're looking for someone who has a wide range of technical knowledge and skills for solving the technical issues in the store, including network infrastructure, workstation/laptop computers, Windows, platform developed by Sandbox VR and 3rd party applications.
• With the range of technologies to be supported, someone who is detail-minded is also required for correlating information/errors from logs and dashboards to conclude root cause analysis, and derive solutions/workaround.
• Someone who has good communication skills, is resourceful, organized and willing to learn is also a must. You will work independently in keeping track of issues and communicate professionally with retail staff in English.
• Some Help Desk, Customer Support or Technical Support experience will be a plus.

How can you really impress us?

• If you’ve worked in organizations that operate the technologies mentioned above, we’d love to hear about your experience when you had to be really resourceful and creative to provide an above-and-beyond assistance.
• If you’ve worked in a start-up company. We are glad to hear your experience and see how you bring that experience to us. We are also a start-up company.
• If you were a software engineer. You will love our product and accomplish your work more efficiently.
• If you’ve experience in Data center management, IAAS or PAAS. We are interested in how you bring your idea to improve our infrastructure.

How do I apply?

If you’re interested in this role, please apply here, or find some other way to get in touch if you’d really like to stand out. We’d like to see at least a CV or LinkedIn, and a quick cover letter/email/blurb on why you’re the right fit for us.

Thanks.

Jacky

WE ARE SANDBOX VR, AND WE INVITE YOU TO COME PLAY IN OUR SANDBOX (AND THINK OUTSIDE IT).

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.