Helpshift Jobs and Company Culture | Powderkeg
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Helpshift is the only customer service platform built for the unique needs of the mobile era. It delivers a great in-app help experience for many of the world's top mobile apps and mobile games. Helpshift pioneered in-app messaging for support that works just like modern mobile messaging apps, ensuring users never have to leave the app. Using bots, Helpshift can automate up to 90% of user issues, improving response times while reducing costs. With Helpshift, users get a fast, always-on help experience that feels as natural as talking to friends and family. Helpshift today delivers the help experience for many of the world's top mobile apps and mobile games, including Supercell, Square, Tencent, Brex, Xfinity Home, Microsoft, Virgin Media, Zynga, Viacom, and hundreds of other leading brands Helpshift is installed on two billion devices worldwide and serves more than 820 million active consumers monthly. To learn more about Helpshift, visit and follow @helpshift on Twitter. Helpshift is headquartered in San Francisco and backed by True Ventures, Microsoft, Salesforce, and Nexus Venture Partners.

SaaSInfo Tech
San Francisco, CA




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Company Mission

Helpshift bridges the disconnect between conventional customer service channels—like email and phone support—and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift’s AI-powered support platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process.
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